Regional business administrator - Salesforce Service Cloud

Descrizione del lavoro:

Regional Business Administrator - Salesforce Service Cloud

* Location: Bogotá, Colombia

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Regional Business Administrator - Salesforce Service Cloud within our Order to Serve Global Process, you'll take responsibility for business administration of Salesforce Service Cloud, including user setup, modifications and deactivation, as well as role and profile management, permission sets, public groups, and sharing settings.

Main responsibilities:
* Salesforce Service Cloud administration: user setup, modification and deactivation, roles, profiles, permission sets, public groups, and sharing settings.
* Maintain and enforce Salesforce security protocols and governance practices.
* Own first-level technical support and manage defects in production and UAT.
* Lead end-user training, materials, and user support for O2C processes.
* Identify underutilized features and implement automation to improve efficiency.
* Monitor adoption KPIs and drive continuous improvement based on user feedback.
* Configure and maintain reports & dashboards based on business requirements.

About you
* Experience: Previous Salesforce administration experience and O2C process knowledge.
* Soft skills: Excellent communication and interpersonal skills. Strong stakeholder management.
* Technical skills: Strong expertise in Salesforce Lightning, data analysis, and user support.
* Education: Bachelor's degree in Business, IT, or related field.
* Languages: Advanced English level.

Why choose us?
* Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
* You'll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.
* You'll be part of a truly diverse cross-cultural team and can have real business impact.
* Flexible working policies, including up to 50% remote work.
* Private medical care, life and health insurance, and gender-neutral paid parental leave
* Colombia is one of Sanofi's key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.
* Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

Pursue Progress. Discover Extraordinary.
Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
To apply under the disability condition, it is necessary to have a certificate issued in accordance with the provisions of the Ministry of Health and Social Protection to comply with the obligations established in Law 2466 of 2025 regarding the hiring of people with disabilities.

If you require any reasonable accommodation or adjustment during the recruitment process, please inform the Talent Acquisition team. This information will be treated confidentially and will not impact your application.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com