Repair Tendering Specialist

Descrizione del lavoro:

We are looking for a proactive and organized Repair Tendering Specialist to join our team! If you enjoy coordinating processes, supporting customers, and keeping operations running smoothly, this role offers the opportunity to make a real impact within a global industry leader.
In this role, you will work closely with customers, technicians, and internal teams to ensure maintenance activities, service contracts, and repair requests are handled efficiently and professionally. Your contribution will directly support high-quality service delivery and positive customer experiences.

What You Will Do
Service Contracts & Billing
* Maintain and update customer, contract, and equipment information
* Create and process service orders and purchase orders (PO)
* Coordinate repair quotations from validation to customer follow-up, ensuring clear communication of repair needs, options, pricing, and timely decisions
* Ensure documentation is complete, accurate, and well organized
* Manage completion certificates and subcontractor documentation
* Help maintain CRM data quality and support continuous improvement of internal processes
* Work closely with sales and service teams to ensure smooth communication and workflow

What We're Looking For
* Previous experience in an administrative, coordination, or customer support role
* Experience in service or maintenance-related environments is a plus
* Strong organizational skills and attention to detail
* Ability to manage multiple priorities and follow processes accurately
* Excellent communication skills in Croatian (native) and good written/spoken English
* Proactive problem-solving mindset and ability to work both independently and as part of a team
* Comfortable using digital tools; familiarity with SAP or CRM systems is an advantage, but not required

Why Join Us?
* Work in a supportive and professional team environment
* Be part of a well-established, global company with a strong reputation and purpose
* Opportunities to learn, grow, and develop your skills
* Meaningful work that contributes to safe and reliable building mobility

If you're someone who enjoys keeping things organized, communicating clearly, and contributing to smooth daily operations, we'd love to hear from you! Apply now and become part of our team.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en