Technical Service Specialist (Diagnostic Division)

Descrizione del lavoro:

JOB DESCRIPTION:

Technical Service Specialist (Diagnostic Division)

For our Abbott Diagnostics Division we are looking for a talented, well-motivated person to join our filed support team in Croatia as a Technical Service Specialist. This will be a field-based role requiring daily travelling across assigned area (mostly central Croatia).

PRIMARY OBJECTIVE OF THE POSITION
The Technical Service Specialist is responsible for providing level two support to our customer base - handling installations, complex repairs, longer duration instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.

MAJOR ACCOUNTABILITIES
* Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
* Provide level two service (complex service interventions requiring more than four hours of labor)
* Installation of instruments, AbbottLink, and automation
* Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
* Assist with customer business reviews
* Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours of labor time
* Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
* Perform basic technical coaching and training for Technical Service Specialist

REQUIREMENTS / WORK EXPERIENCE
* Bachelor's degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
* More than 2 years of experience as Technical Service Specialist and or a proven track record in a similar position, supported by management and customer references
* Successful engagement with customers, specifically key stakeholders and lab staff
* Excellent product and industry knowledge
* Excellent experience and process skills of the business functions service delivery
* Excellent communication skills
* Very good command of English and Croatian is a must
* Ability to identify and drive resolution of issues
* Technical expert for product line responsibility
* Excellent experience in use of analytical tools and software
* Valid driving license and good driving experience

HOW WE WILL REWARD YOU
As you'd expect from a global healthcare company, we offer stable employment conditions, long-term career perspectives and a fantastic range of benefits including competitive salaries, bonus potential and many others.

The base pay for this position is N/A
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Field Services

DIVISION:
CRLB Core Lab

LOCATION:
Croatia > Zagreb : Building EPH

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
Yes, 75 % of the Time

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Not Applicable