Assistant Front Office Manager (m/f/*) at Hilton Berlin

Descrizione del lavoro:

if you are a passionate host, enjoy taking the stage every day with a strong experienced team and providing great service to our guests from all over the world, delivering on our quality promises and creating experiences and lasting memories.

Hilton is one of the most consistently successful companies in over 100 years and a pioneer in hospitality.

We want to continue making history!
To achieve this, a high degree of professionalism is required.
The hotel industry is one of the most exciting, diverse industries and offers countless opportunities.
Present and share your passion, your skills, live your individuality, in our Hilton family and grow with us!
Your responsibilities
· Support of the Front Office Manager in the implementation of the company and operational goals
· Assumption of Manager on Duty services on behalf of the management and representation of the Front Office Manager in his absence,
· Direct communication with the management team and reporting to the front office manager,
· Competent, friendly and cordial approach to our guests as well as creative problem solving and independent handling of complaints
· Ensuring smooth processes and communication at the reception in compliance with the standards as well as with the other departments of the house,
· Onboarding new employees and trainees,
· Taking care of our VIP guests,
· Carrying out check-in and check-out, as well as room changes and invoicing,
· Administrative activities such as duty rostering, vacation planning in cooperation with the front office manager, creation of reports.

What we expect from you
· completed training or studies in the hotel industry,
· 1-2 years of professional experience in a similar position in the upscale hotel industry,
· You have strong communication skills and a confident and positive appearance,
· managerial qualities in terms of personnel management and guest handling,
· You are able to recognize priorities and set them correctly,
· A structured, purposeful and goal-oriented way of working distinguishes you,
· Organizational and teamwork skills as well as self-motivation, loyalty and discretion are not foreign words to you,
· You have the host gene and are 100% reliable,
· Fluent in German and English as well as the use of common computer programs is no problem for you.
What we offer you
· Promoting teamwork and cohesion among employees,
· Access to Hilton Worldwide University with thousands of free learning opportunities,
· Regular internal training offers,
· Performance-based pay in line with the industry in accordance with the collective bargaining agreement and in addition a very attractive upsell program in which every front office employee can participate,
· holiday entitlement in accordance with the collective agreement,
· Work clothes are provided and cleaned,
· Worldwide accommodation at Hilton hotels (at employee prices so attractive that we prefer not to mention them here),
· Extensive welcome program and introduction to the company,
· Good food at low cost in the in-house team restaurant.

What else you should know
Every company has individual ideas about its future employees - but as we all know, no one is perfect. So please don't be alarmed if you don't already fully meet each and every one of the above requirements. Feel free to apply anyway. First and foremost, it depends on your personality - we can teach you what you may still lack in certain knowledge or skills. Be creative in your application or take a "classic" approach - in any case, we look forward to hearing from you