Swiss German speaking Customer Service Advisor

Descrizione del lavoro:

Job title: Swiss German speaking Customer Service Advisor
Salary: £27,350 per annum (+ bonus)
Location: Remote, with 1 day per month in the office
Contract: Permanent, full-time
Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a Swiss German-Speaking Customer Service Advisor to join our client's team. This role is primarily remote, offering flexibility with just one day per month required in our client's office.
Responsibilities:
* Handle customer enquiries from Swiss German-speaking clients via phone, email, and live chat.
* Provide solutions to customer issues, ensuring satisfaction and timely resolution.
* Maintain customer records and accurately log interactions.
* Work collaboratively with team members and management to improve customer experiences.
What We're Looking For:
* Fluent in both written and spoken Swiss German.
* Strong communication and problem-solving skills.
* Prior experience in a customer service role is advantageous.
* Ability to work independently in a remote setting.
Shift Pattern:
(37. 5 hours a week)
Monday, Tuesday, Wednesday, Friday, Saturday (11:45 - 20:00)
Benefits:
* Bonus
* Gym discount
* Life insurance
* Ability to work remote
* Company discount
* Eye tests
* Buy/sell 5 days of holiday a year
* Enhanced maternity/paternity pay
And many more!
If you're a customer-focused individual with fluent Swiss German language skills, we'd love to hear from you!
If interested, please apply or send your CV directly to t. chau@eurolondon. com.
Ich freue mich darauf, von Dir zu hören