Customer Service Specialist (all genders)

Descrizione del lavoro:

Company Description:

ABOUT YOU is one of Europe's fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and make it personal and seamless. This takes more than good ideas. It takes people who take initiative and challenge the status quo. We believe in flat hierarchies, direct communication, and pragmatic decisions. No long approval chains. Just ownership, trust, and clear responsibility. We work hard, but we also believe in enjoying the ride together - over team lunches, afterwork drinks, company events, or a quick coffee in between meetings. If this sounds like you, ABOUT YOU could be the right place to bring in your perspective.

Job Description:

* Independent handling of customer inquiries, complaints, and issues via email
* Taking on additional tasks that support the operational business in our call centers
* Close collaboration with internal teams to optimize processes and workflows
* Supporting the quality team to ensure quality standards
* Assisting in documenting workflows in German and English

Qualifications:

* Minimum of two years of experience in customer service, ideally in a call center environment
* Initial experience with Google Workspace, Jira, and Zendesk is a plus
* Strong communication skills and a high level of service orientation
* Quick comprehension, proactivity, and a strong sense of initiative
* Hands-on mentality and problem-solving skills
* Excellent German and English skills, both written and spoken
* High resilience and strong team spirit

Additional Information:

Your perks at a glance: Visit our benefits page.

Simply apply online via our career page - we will get back to you as soon as possible!

A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion