Student Services Manager

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Student Services Manager
Reporting to: School Director
Location: 36F Shibuya Sakura Stage, Shibuya Tower, 1-1 Sakuragaokacho, Shibuya-ku, Tokyo

Overview:
We are seeking a dynamic and passionate Student Services Manager to join our leadership team. In this senior role, you will work closely with the School Director to oversee all non-academic departments, including student services, activities, administration, and student welfare.
Your leadership will ensure a seamless, high-quality student journey-from arrival to graduation-while fostering a motivated and high-performing team that delivers exceptional service and embodies EF's mission to Open the World through Education.

Qualifications & Competencies:
Experience & Leadership
* Proven experience in management and team leadership (minimum 2-3 years preferred)
* Strong decision-making and problem-solving abilities
* Experience working in multicultural environments
Language & Technical Skills
* Fluent in Japanese and English (spoken and written)
* Proficient in Microsoft Office; familiarity with Canva or similar design tools
Personal Attributes
* Outgoing, confident, and personable with excellent communication skills
* Strong commitment to customer service and student welfare
* Highly organized, detail-oriented, and skilled in multitasking and time management
* Adaptable and able to thrive in a fast-paced, diverse environment
* Calm under pressure and able to handle challenging situations with professionalism
* Creative, energetic, and practical with a strong sense of initiative

Key Responsibilities:
Student Services
* Provide exceptional support to students in their daily lives, ensuring the highest levels of satisfaction and care.
* Manage arrival and intake processes, creating a warm and smooth welcome experience for new students.
* Oversee planning and delivery of a fun, engaging, and diverse activities program.
* Organize and document Student Council meetings, ensuring student voices are heard and acted upon.
* Collect, analyze, and follow up on student feedback, collaborating with relevant departments (accommodation, activities, academics).
* Provide welfare guidance and support to students, including conflict resolution and emotional support.
* Issue disciplinary warnings and enforce school policies when required.
Team Leadership
* Lead and manage the Student Services and Activities teams, including recruitment, onboarding, training, and performance appraisals.
* Oversee summer staff and interns, ensuring smooth seasonal transitions and consistent service quality.
* Act as Interim School Director during their absence, maintaining operational excellence.
Administration
* Maintain up-to-date and accurate resources, such as student handbooks, staff guides, and internal communications.
* Manage group logistics, including activity schedules and meal planning.
* Organize online pre-departure sessions for incoming students and deliver training webinars to global sales teams.
* Ensure all student and staff areas are clean, welcoming, and well-maintained.
* Monitor and replenish essential school supplies, including welcome packs, cleaning materials, and health-related items.

Perks & Benefits:
* Full-time employment with flexible working hours (08:30-20:00)
* Full social insurance coverage (health, pension, workers' compensation, employment)
* Complete paid holidays, including New Year and company holidays
* Sick leave, special leave, and maternity/paternity leave support
* Transportation allowances
* Employee Assistance Program (EAP)
* Access to EF English Live online language lessons and EF Study App for language learning
* Program discounts and benefits
* Non-smoking environment and amenities such as water dispensers and coffee machines
About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable