Content Operations Team Leader

Descrizione del lavoro:

About the opportunity

As our Content Team Lead, you will be responsible for leading the team that creates and maintains vendor catalogues on our platform, including their content, menus, and photos. You will work closely with other team leads to cultivate a high-quality standard of service for our vendor partners in Greece and Cyprus, while also overseeing the end-to-end onboarding and 'Go-Live' phase for all new stores. This is a key leadership role where you'll combine strategic thinking, people management, and operational oversight to drive efficiency and quality across the editorial operation.

What you'll do:
* Team Leadership & Coaching
Lead a team of 15+ editorial agents and senior agents. Create an environment of trust, development, and empowerment. Provide ongoing performance feedback and ensure your team consistently meets KPIs related to quality and productivity

* Operational Oversight
Set structure, priorities, and direction for the team's daily activities. Define clear workflows and ensure the team can efficiently handle a high volume of editorial tasks while delivering a high standard of service

* Shift Management
Manage daily task assignment and prioritization, ensuring the right resources are allocated to the right duties at the right time

* Issue Resolution
Act as a point of contact for escalated cases, complex catalog issues, and vendor complaints that require senior attention

* Data Driven Management
Use data to identify patterns, measure performance, and propose improvements. You understand how insights can transform operations and lead to strategic decisions

* Strategy & Cross-Functional Collaboration
Develop ideas and initiatives to improve editorial processes and elevate vendor satisfaction. You'll connect the dots between our internal goals and the broader vendor journey. Work closely with Product, Sales, Marketing, and other teams to improve tools, processes, and the overall vendor experience

What you need to be successful

* 1-2+ years of experience leading an operational team, ideally in content, sales or customer operations
* Demonstrated ability to coach, motivate, and manage high-performing teams
* Strong analytical skills and experience working with performance metrics and KPIs
* Excellent problem-solving skills and attention to detail
* Highly organized, adaptable, and able to multitask in a fast-paced environment
* Collaborative mindset with excellent communication skills (Greek & English)
* A proactive, positive, and results-driven attitude

Who we are

efood is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's in it for you

* We recognize good work and we want our people to feel appreciated! That's why we offer an attractive remuneration package for what you bring in! 💰
* We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!
* We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe! 🍎
* We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.
* We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!
* Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!
* If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!
* We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎
* Saving for the future? We've got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼

Life @efood:
At efood, no day is the same as the day before!

At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️
We take ownership of what we do, embracing challenges, and making things happen! ✔️
We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! 🚀
We stay humble ❤️ as we grow and dive deep🔍 in situations, asking questions & exploring beyond the surface to get the best solutions!
We bring good vibes by lifting each other up, focusing on what's possible, and being the kind of teammate everyone wants on their side! 🙏

We're a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting.

At efood, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
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