Back Office Specialist

Descrizione del lavoro:

The Company

Imerys is the world's leading supplier of mineral-based specialty solutions for the industry with EUR3.4 billion in revenue and 12,300 employees in 40 countries in 2025. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers' products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.

Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA.

The Position
Back Office Specialist

Job Summary

The Back Office Specialist, is a key member of a newly created team dedicated to ensuring the highest standards of data integrity and operational efficiency. Reporting to the Back Office Manager, the specialist is an essential contributor to the execution of our core back-office processes-including pricing, master data, credit/rebill activities-while supporting the department's digital transformation. By ensuring operational precision, they enable the front-line Customer Service team to focus entirely on delivering a superior Customer Experience.

Your Responsibilities:
* Pricing & Master Data: Execute SAP pricing updates based on commercial offers and perform end-to-end creation and maintenance of customer and material master data.
* SAP Maintenance: Perform system maintenance for order confirmations and high-volume data entries to prevent operational bottlenecks
* Credit & Rebill Operations: Manage the end-to-end Credit and Rebill process, including validating requests and managing workflows to ensure invoice accuracy.
* Rebates & Commissions: Process customer rebates and agent commissions in the ERP, ensuring conditions are correctly entered and accruals are posted accurately.
* Reporting: Support the monitoring of key metrics such as data accuracy and processing lead times to meet departmental service level agreements.
* Cross-Functional Collaboration: Partner with Customer Service specialists to ensure a seamless internal transition from commercial offer to system execution

Qualifications:

* Degree in Supply Chain Management, Business, IT, Finance or other related area
* First experience in customer service/Customer care in a multicultural environment
* Comfortable working in a digital environment and adopting new software. Knowledge of SAP (SD & MM modules) would be a plus
* Communication: Fluent in English, French or German would be a plus
* Good analytical and problem solving skills, result oriented
* Continuous improvement mindset with the ability to identify process gaps and suggest practical solutions to enhance daily efficiency
* Detail-Oriented: Highly rigorous and organized with a focus on data precision.
* Digital Mindset: Openness to adopting new digital tools, automation, and AI-driven processes.

What We Offer:
* Competitive compensation package
* Hybrid work model
* A dynamic, multicultural team with opportunities for personal and professional growth
* Access to continuous learning and development programs
* Health insurance program
* The chance to work in a global environment, collaborating with colleagues from across Europe and beyond

Why Join Imerys?

At Imerys, we believe in fostering a work environment where employees can thrive. By joining our team, you'll have the opportunity to work in a supportive, innovative, and collaborative environment. We are committed to providing our employees with the tools and resources needed to succeed and grow in their careers.

Position Type
Full time
andPermanent

Only technical issues will be monitored through the below inbox:
recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws