Technology Support Engineer

Descrizione del lavoro:

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : End User & Data center IT Asset Mgmt
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Support the expansion and optimization of the global
Software Asset Management organization.
Create awareness and promote compliant software usage
within the organization.
Provide consultancy to consumers of software and IT
support staff for their change management process.
Regular generation of reports to ensure and improve data
quality in close collaboration with stakeholders
Regular monitoring, assessment and improvement of
software compliance related data and KPIs

Academic degree, ideally in business informatics, IT man
agement or software asset management skills acquired
through a qualified apprenticeship or training
Experience in accounting, procurement or supplier man
agement
Experience with the application of ITIL processes
High service orientation, team-oriented work style and
good communication skills
Cost awareness and creativity to identify optimization po
tential
Excellent English skills, written and verbal
Good MS-Office skills Excel and Powerpoint in particular
Resilience and flexibility

15 years full time education

About AccentureAccenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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