Deputy Manager, Aftersales Technical Training - NMIPL

Descrizione del lavoro:

EXPECTED END RESULTS
MAJOR ACTIVITIES
Execution of Technical Training (Both Service Repair & Body Repair streams) & Manpower Development of Dealerships
* Strategize Key pillars related to Network /Dealer staff Technical Skill enhancement, Quality Improvement
* Management of Nissan Academy/RTC Facility
* Enhancement of reach at Network wrt Brand and Product awareness; Ensure the actions as per Nissan Way recommendations & Guidelines
* Manage NMIPL Trainer and certification at Nissan Academy
* Handling external Regional Trainers [2 Nos.] and support staff respectively
* Release and updates of Training Policy & Procedure Manual (need based)
* Responsible for Training cost recovery/Chargeback activities at Network as per policies (need based)
* Monitoring the budgets & spends (Capex, Opex)
* Responsible to gauge/monitor the Post Training effectiveness and administer improvements as per needs
* Coordination with AMIO Academy upon new curriculum launch plans
* Vendor management for conducting Bodyshop trainings.
* Coordination with NML GAS/GAN depts... as per Business requirements: NISTEC/NISAC Contests, New Model TTTs etc.
* Visits to Dealerships to ascertain business process execution, identification of Training needs and improvement actions as per requirements
Training Planning, Execution and Allied actions
* Working close with AS Field & Tech-Hub team and align strategic actions with Nissan Academy pillar objectives
* Identifying business priorities and developing new training programs for Dealership Business enhancement (RSA, Accessories etc.)
* Roll out of Monthly calendars & new curriculum for After Sales Dealer Staff (Domestic/NSCs) as applicable covering - Roll out of NSTEP Trainings - Basic, Specialist and Master Levels respectively
* Execution of Specific trainings like NCW, Final Inspectors, F1 enhancement (TSB, RCK)
* Technical Training effectiveness check - Launch of skill assessment program & NSTEP Refresher training courses
* Technical trainings to Bodyshop Network, Aligning with suppliers as per requirements
New Model trainings
* Oversee MSA documentation and scope of Technical Trainings with relevant stakes
* Close interaction with stakes inclusive of NML, RNAIPL, RNTBCI & RAC as per needs
* Representation of Nissan Academy functions at NMIPL LCMs, reporting on key milestones (SOP, DJM)
* Training preparation, content development (both online & offline) both In-house and thro Agencies as per business requirements
* Procurement of vehicles and or aggregates as per needs
* Release of training calendar and ensuring timely delivery of the new model courses as per needs
* Uploading the contents in GLMS Portal; assigning the courses to the Dealer learner groups
Key focus areas - Network skill enhancement - Global KPI perspective
* Conducting NSTEP Technical trainings to Dealer Service team regularly [Global KPI]
* Aligning India actions towards NML/AMIEO Direction of launching new Gen NSTEP Curriculum
* Execution of NSTEP Body Shop trainings
* Ensuring Availability of Master Tech/NSTEP III Course [Global KPI] at Network as per eligibility
* Aligning India actions towards trainer skill enhancement, TTT programs & certifications organized by AMIEO & NML offices
5. RTC Facility management
* Establishment and Management of Regional Training Centre (RTC) Facility
* Upkeep of all contracts/PO/Work orders in place and its timely renewals
* Management of Capex & Opex budget monitoring and reporting activities
* Ensuring management approvals and monitoring monthly expenses towards Nissan Academy Facility
* Management of NMIPL Assets (worth of ~5 MINR)
* Tie-ups with dealers for rolling out trainings at Dealer Locations (Onsite trainings)
* Liaise with internal stakes at NMIPL such as Legal Dept, Finance and Admin wrt RTC documentation, invoice transactions and periodic reviews
6. Other Key actions
* Monitoring Manpower availability and Training Status at Network on monthly basis
* To interact with Dealer staff/trainee participants regularly
* CFT association with AS Field for F1 Enhancement: Reach out RCK Trainings, Specific VOC solution cascade to Network
* To assess and improve on the training feedback shared
* Roll out and execution of Skill Contests
* Management of GLMS Actions, To represent annual conferences/NTD Annual meets as per needs (NML)
* Submission & updating the Monthly Reports, Special activity reports, Town Hall meeting Representations
* TTT/Training for Export Mkt/NSCs as per needs
* Management of agency bound training actions, the actions related to PO, Commercials etc.Chennai India