Technical Service Specialist

Descrizione del lavoro:

JOB DESCRIPTION:

At Abbott, we are committed to improving health and well-being worldwide through innovative diagnostic solutions. We are looking for a Technical Service Specialist to join our Technical Service team and support our customers with high-quality, reliable technical service.

Primary Objective

The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line (Level 1) service, and supporting instrument installations and deinstallations.

Key Responsibilities

* Provide first-line technical service to Abbott Ambassadors (service interventions requiring less than 4 hours of labor)
* Schedule and perform planned maintenance (PM) activities
* Execute hardware and software upgrades (Technical Service Bulletins - TSBs)
* Support instrument installations and deinstallations
* Contribute to achieving customer satisfaction (NPS), service KPIs, and the district's economic growth and profitability

Education

* Bachelor's degree or equivalent experience required
* Bachelor's / Engineering degree in medical, electrical, mechanical engineering or medical technology preferred

Experience & Skills

* Proven experience in a similar technical service role, supported by management and customer references
* Strong customer engagement skills, particularly with laboratory staff
* Recognized technical expertise for the assigned product line
* Excellent communication and problem-solving skills
* Strong experience using analytical tools and technical software

Impact of the Role

This position plays a key role in ensuring instrument reliability, service quality, and customer satisfaction through effective maintenance, upgrades, and technical support activities.

What We Offer

* A collaborative, innovative, and inclusive work environment
* Continuous technical training and development
* Career growth opportunities within a global healthcare leader
* Competitive compensation and benefits package
Abbott is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

LinkedIn Version (English - Optimized)

🔧 We're hiring: Technical Service Specialist | Italy
Join Abbott and help deliver reliable, high-quality technical service that supports laboratories and improves patient outcomes.
Your role
* First-line technical service (
* Planned maintenance and HW/SW upgrades (TSBs)
* Support installations and deinstallations
* Work closely with laboratory staff and internal teams
Your profile
* Bachelor's degree or equivalent experience (engineering/medical technology preferred)
* Experience in technical service roles
* Strong communication, customer focus, and problem-solving skills
Why Abbott?
* Innovation with real impact on healthcare
* Continuous learning and development
* Growth opportunities in a global organization
Apply now and make a difference with Abbott.

The base pay for this position is N/A
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Field Services

DIVISION:
CRLB Core Lab

LOCATION:
Italy > Rome : Via Giorgio Ribotta 9

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
Yes, 75 % of the Time

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Not Applicable