Customer Operations Back Office Expert

Descrizione del lavoro:

As an Order Processing Coordinator, you will bring extensive knowledge and advanced skills to manage and resolve complex operational and administrative tasks. Your responsibilities include overseeing order processing activities, ensuring compliance with standards, and contributing to process improvements. You play an essential role in enhancing productivity and customer satisfaction.

Responsibilities:
* Oversee complex order processing tasks and ensure compliance with policies.
* Resolve high-level operational and administrative problems.
* Lead initiatives for process improvement and increased efficiency.
* Provide advanced troubleshooting for technical order issues.
* Train and mentor junior associates.
* Develop and maintain detailed documentation of processes.
* Analyze operational data to drive improvements.
* Coordinate with departments to streamline processes.
* Assist in the development and implementation of best practices.
* Act as a resource for resolving the most challenging customer issues.

Skills:
* Leadership and Mentoring: Ability to train and guide junior associates.
* Complex Problem Solving: Proficient in resolving high-level operational issues.
* Process Improvement: Skills in identifying and implementing process improvements.
* Advanced Troubleshooting: Expertise in solving technical and highly complex issues.
* Data-Driven Decision Making: Using data to drive operational improvements.
* Detailed Documentation: Maintaining comprehensive documentation of processes and improvements.
* Interdepartmental Collaboration: Working seamlessly across departments for operational efficiency.
* Customer Satisfaction: Ensuring high levels of customer satisfaction and loyalty.

We preferably seek a candidate with experience gained in multinational environments, with proven familiarity in the use of complex management systems (particularly SAP). A solid knowledge of project management principles is required, along with strong proficiency in Microsoft Excel and in handling/processing data files, as well as full willingness to travel
#LI-Hybrid

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process