Software Development Engineer 4

Descrizione del lavoro:

The Opportunity
Join Adobe's Customer Engineering team as a dedicated Software Development Engineer and support our customers using Adobe Commerce! This role offers the chance to diagnose and resolve intricate support cases for EMEA customers as part of the Tier III Support Development team. Embrace the opportunity to work in a highly collaborative Kanban environment, partnering with colleagues and customers to deliver high-quality solutions. This is a remarkable chance to engage with a platform powered by Adobe Commerce that spans client experience, build and deployment analysis, production applications, and infrastructure.
What you'll Do
* Address and solve complex support cases for EMEA clients
* Partner with coworkers, partner and clients to deliver resilient solutions
* Occasionally join customer calls to present recommendations
* Mentor junior team members and contribute to upskilling initiatives
* Explore automation and tooling to improve quality and prevent issues proactively
What you need to succeed
* Degree in Computer Science, Engineering, or related field, or equivalent experience
* Proven problem-solving skills and ability to diagnose complex technical issues
* Previous involvement in a cooperative Kanban and Agile setting
* Strong communication skills, with the ability to explain technical concepts clearly
* Ambitious approach with a determination to continuously improve and innovate
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience