Food & Beverage Host/Hostess

Descrizione del lavoro:

As a Food & Beverage Host/Hostess, you will be the welcoming face of our restaurant and a key ambassador for the hotel's guest experience. You will greet and engage with guests in a warm, professional manner, ensuring every interaction reflects genuine hospitality.
Beyond managing seating and reservations, you will play a vital role in creating memorable dining experiences by anticipating guest needs, recommending signature dishes, promoting hotel amenities, and suggesting local tours or experiences that enhance their stay.
Key Responsibilities:
* Greet all guests and confirm reservation details in a warm and professional manner
* Liaise with Restaurant Manager and Assistant F&B Manager prior to start of shift on reservation details and seating arrangements.
* Maintain an approachable demeanour and polished appearance in line with brand standards.
* Escort guests to their tables with attention to comfort, preferences, and reservation details.
* Confidently recommend dining options, hotel services, and local experiences tailored to guest interests.
* Engage guests in conversation to identify opportunities to enhance their visit, including spa treatments, room upgrades, or curated tours to complement their stay
* Obtain feedback from guests on their overall dining experience and in case they are guests of our hotels, obtain feedback on their overall stay
* Check, encourage and follow up on guest reviews on social media channels
* Collaborate closely with the service team to ensure personalized and seamless dining experiences.
* Handle phone and in-person reservations accurately, noting special requests and dietary preferences.
* Maintain organized and up-to-date booking records using the reservation system.
* Be fully knowledgeable about the menu, wine list, ongoing promotions, and hotel offerings.
* Promote special events, exclusive packages, and seasonal activities to drive guest engagement.
* Uphold service standards and hospitality protocols in all interactions.
* Proactively resolve guest concerns or escalate them promptly with detailed information.
* Perform opening and closing duties efficiently to support smooth restaurant operations.

Qualifications & Skills:
* Excellent communication and interpersonal skills with a passion for guest interaction.
* Strong product knowledge and enthusiasm for recommending experiences.
* Professional appearance and positive attitude under pressure.
* Familiarity with POS and reservation systems.
* Prior hospitality experience preferred

Requisiti del candidato:

As a Food & Beverage Host/Hostess, you will be the welcoming face of our restaurant and a key ambassador for the hotel's guest experience. You will greet and engage with guests in a warm, professional manner, ensuring every interaction reflects genuine hospitality.
Beyond managing seating and reservations, you will play a vital role in creating memorable dining experiences by anticipating guest needs, recommending signature dishes, promoting hotel amenities, and suggesting local tours or experiences that enhance their stay.
Key Responsibilities:
* Greet all guests and confirm reservation details in a warm and professional manner
* Liaise with Restaurant Manager and Assistant F&B Manager prior to start of shift on reservation details and seating arrangements.
* Maintain an approachable demeanour and polished appearance in line with brand standards.
* Escort guests to their tables with attention to comfort, preferences, and reservation details.
* Confidently recommend dining options, hotel services, and local experiences tailored to guest interests.
* Engage guests in conversation to identify opportunities to enhance their visit, including spa treatments, room upgrades, or curated tours to complement their stay
* Obtain feedback from guests on their overall dining experience and in case they are guests of our hotels, obtain feedback on their overall stay
* Check, encourage and follow up on guest reviews on social media channels
* Collaborate closely with the service team to ensure personalized and seamless dining experiences.
* Handle phone and in-person reservations accurately, noting special requests and dietary preferences.
* Maintain organized and up-to-date booking records using the reservation system.
* Be fully knowledgeable about the menu, wine list, ongoing promotions, and hotel offerings.
* Promote special events, exclusive packages, and seasonal activities to drive guest engagement.
* Uphold service standards and hospitality protocols in all interactions.
* Proactively resolve guest concerns or escalate them promptly with detailed information.
* Perform opening and closing duties efficiently to support smooth restaurant operations.

Qualifications & Skills:
* Excellent communication and interpersonal skills with a passion for guest interaction.
* Strong product knowledge and enthusiasm for recommending experiences.
* Professional appearance and positive attitude under pressure.
* Familiarity with POS and reservation systems.
* Prior hospitality experience preferred