IT &  AutoStore Support Desk Support

Descrizione del lavoro:

Company Description:

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it's the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description:

The Support personnel is responsible for advanced functional and technical triage within a warehouse, distribution, and automation systems environment.
This role acts as the escalation point between Level 1 support and Level 3 (external vendor) and performs root cause analysis across infrastructure, application, integration, process, and data layers.
* Perform incident triage and diagnostics
* Execute root cause analysis to classify incidents
* Escalation ownership
* Maintain accurate ITSM documentation (ServiceNow onboarding planned)
* Identify recurring issues and recommend permanent fixes

Qualifications:

Strong understanding of:
* Enterprise IT infrastructure (network, server, database fundamentals)
* Warehouse Management Systems (BY WMS preferred)
* System integrations (API, file-based, middleware, queues)
* SQL querying and database troubleshooting
* Role-based access control and security concepts
* Automation flows (AutoStore)
* ITIL / Incident Management frameworks

Additional Information:

All of our vacancies are eligible for relocation financial support* based on internal mobility policy 0085.
"Applicable vacancy for referral program