Sourcing Manager - US Patient Support Programs

Descrizione del lavoro:

Job Description SummaryLocation: Mexico City #Hybrid
Relocation Support: This role is based in Mexico City. Novartis is unable to offer relocation support: please only apply if accessible.

About the role:
The Sourcing Manager for Patient Support Programs is responsible for developing and executing sourcing strategies for U.S.-based patient support services within a highly regulated pharmaceutical environment. This role partners closely with Patient Services, Legal, Compliance, Finance, and Vendor Management to ensure patient programs are supported by compliant, cost-effective, scalable, and high-performing external suppliers.

The role manages end-to-end sourcing activities across patient support categories such as hub services, affordability and copay programs, adherence services, clinical and educational services, and other non-promotional patient engagement solutions. The Sourcing Manager leads vendor selection, contracting review, commercial negotiations, and supplier performance co-oversight while ensuring alignment with regulatory guidance (e.g., OIG), internal governance, and patient-centric objectives.

Job Description
Key Responsibilities
* Lead sourcing strategy and execution for U.S. Patient Support Program services, including RFI/RFP/RFQ processes, vendor evaluations, and supplier selection
* Partner with Patient Services and cross-functional stakeholders to translate program needs into clear, compliant sourcing and contracting requirements
* Drive commercial negotiations, including pricing models, scope optimization, service-level agreements, and risk allocation
* Ensure all sourcing activities comply with applicable healthcare regulations, internal policies, and patient support governance frameworks
* Support review of Statements of Work (SOWs), contract amendments, renewals, and program expansions
* Collaborate with Legal, Compliance, Privacy, and Pharmacovigilance to address regulatory, data, and safety requirements in vendor engagements
* Contribute to budget planning, cost transparency, savings identification, and financial forecasting for patient support services
* Monitor supplier performance, support issue resolution, and enable continuous improvement across patient programs, in support of the Vendor Management Team.
* Maintain awareness of market dynamics, emerging vendor capabilities, and innovative solutions relevant to patient support delivery, through regular market analysis reports to bring external insights to the team.

Qualifications & Experience

* Bachelor's degree required; advanced degree or professional certifications (e.g., procurement, supply chain) preferred
* Experience in strategic sourcing, procurement, or category management within the pharmaceutical, biotech, or healthcare industry
* Demonstrated experience sourcing complex services in regulated environments, ideally related to patient support, healthcare services, or life sciences operations
* Strong understanding of vendor management, contracting, and cross-functional collaboration
* Ability to balance cost, risk, compliance, and patient experience considerations in sourcing decisions
* Strong analytical, negotiation, and stakeholder management skills

Skills DesiredInternal And External Customer Needs Analysis & Satisfaction Studies, Negotiating, Root Cause Analysis And Problem-Solving, Vendor Management