Parts & Service Training Manager

Descrizione del lavoro:

At Sandvik, we are committed to teamwork and believe in the power of developing ideas and solutions together. We leverage our shared passion, diversity, open-mindedness, and cooperative spirit to shape the future of our industry and, with it, the path of your career. Now we are looking for someone with a passion for their trade and a strong focus on customer satisfaction to take this role forward.

We are seeking a Training Manager based in UB Head Office:

JOB PURPOSE:

To lead, standardize, and integrate all technical training activities across Parts & Service Mongolia by establishing a centralized training function. The role is accountable for rapid workforce capability development, organization-wide skills gap identification, and ensuring sustainable technical competence aligned with business growth, operational requirements, and Sandvik standards.

MAIN RESPONSIBILITES:
* Promote and enforce a Zero Harm culture across all training environments.
* Ensure all training (classroom and practical) complies with Sandvik EHS policies and ISO standards.
* Integrate safety as a core component of all technical training programs.
* Ensure safe training facilities, tools, and practices across UB and onsite operations.
* Develop and implement a centralized training strategy aligned with Parts & Service business objectives.
* Establish a single reporting line for all training activities across Mongolia.
* Standardize training frameworks, methodologies, and competency models.
* Define and implement training governance, reporting structures, and KPIs.
* Lead structured organization-wide skills gap assessments across all roles (technical, supervisory, specialist).
* Build and maintain a competency matrix per role, equipment type, and service line.
* Identify critical capability gaps impacting performance, safety, and reliability.
* Develop targeted action plans to close gaps in short-, medium-, and long-term horizons.
* Oversee the design and rollout of technical training programs (basic → advanced levels) across all Sandvik equipment.
* Ensure structured onboarding training pathways for new hires.
* Balance classroom, workshop, and hands-on field-based training.
* Ensure consistency and quality of delivery across UB and site teams.
* Lead and coordinate:
* UB-based training center activities
* Site-based/on-the-job training teams
* Develop and manage:
* Annual training plans
* Training calendars
* Resource allocation (trainers, equipment, materials)
* Ensure efficient and cost-effective delivery of training programs.
* Establish KPIs to measure:
* Training effectiveness
* Competency improvement
* Impact on equipment reliability (MTBF, performance trends)
* Implement assessment frameworks (pre/post training evaluations).
* Gather feedback from stakeholders and continuously improve programs.
* Support:
* Apprentice programs (including GIZ initiatives)
* Succession planning for technical roles
* Development of high-potential technical employees
* Build long-term capability pipeline for Mongolia operations.
* Lead, coach, and develop a team of training professionals across multiple locations.
* Drive accountability, consistency, and high training standards.
* Build a strong learning culture across the organization.
Your profile
* Bachelor's degree in engineering, Technical Education, or related field.
* Trade qualifications with extensive underground mobile maintenance experience considered
* Training / assessor certification (advantageous)
* Minimum 5 experience in maintenance and technical training
* Strong experience with underground mobile mining equipment and OEM maintenance systems
Only shortlisted candidates will be contacted for interview