Executive Support Associate Analyst

Descrizione del lavoro:

Overview

Location Overview
Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

Executive Support Assoc Analyst is responsible for ensuring the accuracy and timeliness of Executive Support Service (ESS) operational work, acting as a key liaison between the ESS team and supported executives. The role focuses on performance management (KPIs/SLAs), escalation handling, process and tool optimization (including MS tools and travel/expense platforms), quality control, audit readiness, and enabling the team through onboarding, training, and continuous improvement initiatives.
Responsibilities

* Ensure accurate and timely processing of all ESS-related operational tasks;
* Serve as the primary liaison between ESS leadership/team and supported senior executives;
* Monitor, analyze, and report SLA/KPI performance; identify trends and improvement opportunities;
* Lead or coordinate service escalation management, triage, and root-cause resolution;
* Perform data acquisition, validation, benchmarking, and best-practice comparisons (internal/external).Design, document, and optimize SOPs, workflows, and knowledge bases for ESS operations;
* Maintain and improve ESS tools and ways of working (e.g., Outlook, Egencia, Concur, Copilot-enabled solutions);
* Support internal audits and compliance controls; contribute to audit readiness and quality governance;
* Build and deliver onboarding and training programs; develop learning materials and capability-building sessions;
* Support internal projects/squads, communication cadence, engagement activities, and ESS events coordination.
Qualifications

* Executive Support Services (or similar operations) experience and strong service mindset;
* Project coordination / basic project management capability (planning, tracking, action logs);
* Advanced analytical skills (insight generation, trend analysis, benchmarking);
* Strong data validation and quality control discipline;
* KPI/SLA management knowledge (building metrics, monitoring, reporting, continuous improvement);
* Structured problem-solving and root-cause analysis (handling complex issues independently);
* Process design and documentation skills (SOPs, workflows, standardization);
* High attention to detail with strong accuracy standards;
* Ability to work under pressure and meet deadlines in a fast-moving environment;
* Proactive, ownership-driven approach; ability to anticipate needs and act without direct instruction;
* Strong stakeholder management and influencing skills across levels (including executive-level);
* Excellent written and verbal communication in English; additional languages are a plus;
* Advanced MS Office skills (especially Excel, PowerPoint, Outlook);
* Familiarity with ESS tools such as Egencia and Concur (asset);
* Continuous improvement mindset (identifying opportunities, implementing solutions, knowledge sharing).

To support informed and transparent discussions, candidates who progress to the interview stage will be provided with information on the initial remuneration level for the role. Any questions and further details about the process will be discussed during the interview.​

The 'Internal Reporting Procedure' for making reports of violations of the law and taking follow-up action in terms of the Law on Whistleblower Protection of June 14, 2024 is available at www.pepsicopoland.com under the Contact/Career tab.

* Ensure accurate and timely processing of all ESS-related operational tasks;
* Serve as the primary liaison between ESS leadership/team and supported senior executives;
* Monitor, analyze, and report SLA/KPI performance; identify trends and improvement opportunities;
* Lead or coordinate service escalation management, triage, and root-cause resolution;
* Perform data acquisition, validation, benchmarking, and best-practice comparisons (internal/external).Design, document, and optimize SOPs, workflows, and knowledge bases for ESS operations;
* Maintain and improve ESS tools and ways of working (e.g., Outlook, Egencia, Concur, Copilot-enabled solutions);
* Support internal audits and compliance controls; contribute to audit readiness and quality governance;
* Build and deliver onboarding and training programs; develop learning materials and capability-building sessions;
* Support internal projects/squads, communication cadence, engagement activities, and ESS events coordination

Requisiti del candidato:

* Executive Support Services (or similar operations) experience and strong service mindset;
* Project coordination / basic project management capability (planning, tracking, action logs);
* Advanced analytical skills (insight generation, trend analysis, benchmarking);
* Strong data validation and quality control discipline;
* KPI/SLA management knowledge (building metrics, monitoring, reporting, continuous improvement);
* Structured problem-solving and root-cause analysis (handling complex issues independently);
* Process design and documentation skills (SOPs, workflows, standardization);
* High attention to detail with strong accuracy standards;
* Ability to work under pressure and meet deadlines in a fast-moving environment;
* Proactive, ownership-driven approach; ability to anticipate needs and act without direct instruction;
* Strong stakeholder management and influencing skills across levels (including executive-level);
* Excellent written and verbal communication in English; additional languages are a plus;
* Advanced MS Office skills (especially Excel, PowerPoint, Outlook);
* Familiarity with ESS tools such as Egencia and Concur (asset);
* Continuous improvement mindset (identifying opportunities, implementing solutions, knowledge sharing).

To support informed and transparent discussions, candidates who progress to the interview stage will be provided with information on the initial remuneration level for the role. Any questions and further details about the process will be discussed during the interview.​

The 'Internal Reporting Procedure' for making reports of violations of the law and taking follow-up action in terms of the Law on Whistleblower Protection of June 14, 2024 is available at www.pepsicopoland.com under the Contact/Career tab