E-invoicing Global Process Lead

Descrizione del lavoro:

Job Description:
E-Invoicing Operations
* Lead the end-to-end e-invoicing process across multiple countries, customers, and platforms.
* Ensure timely, accurate, and compliant invoice generation and transmission.
* Monitor invoice delivery performance and resolve failed or rejected invoices.
* Oversee e-invoice validation, submission, and acknowledgment processes.
* Manage compliance with local tax, legal, and e-invoicing regulations.

Customer Onboarding & Relationship Management
* Lead customer onboarding and implementation of e-invoicing requirements.
* Collaborate with E-invoicing project team to establish e-invoicing connectivity and testing.
* Act as escalation point for key customer invoicing issues.
* Partner with EDI Technical team and customer service teams to support successful customer integrations.

Leadership & Governance
* Provide guidance and support to billing and e-invoicing team members.
* Establish operational controls and governance to ensure billing accuracy and compliance.
* Drive standardization and adherence to global billing policies and procedures.
* Support audits and compliance reviews.

Process Improvement & Digital Transformation
* Identify and implement automation opportunities within billing and e-invoicing processes.
* Lead continuous improvement initiatives to reduce invoice failures, processing times, and manual interventions.
* Collaborate with IT, ERP, and third-party providers to enhance system capabilities.
* Support implementation of new e-invoicing regulations, platforms, and technologies.

Reporting & Performance Management
* Monitor and report key operational metrics and KPIs.
* Analyze invoice rejection trends and develop corrective action plans.
* Provide regular updates to management on billing performance and compliance status.
* Track customer adoption and e-invoicing effectiveness.

Job Specifications/Qualifications

1. Education & Professional Qualification

* Bachelor's Degree in Finance, Accounting, Business Administration, Supply Chain, or related discipline.
* Significant experience in Billing, Order-to-Cash, Accounts Receivable, E-Invoicing, or EDI operations.
* Experience leading customer onboarding and process improvement initiatives.
* Strong understanding of Order-to-Cash processes and customer electronic transaction requirements.
* Excellent stakeholder management, communication, and problem-solving skills.
* Experience working with multinational customers and cross-functional teams.

2. Knowledge/Experience
* Strong knowledge of end-to-end Order-to-Cash (O2C) processes, including order management, billing, EDI, e-invoicing, cash application, and dispute management.
* Proven experience in billing operations, e-invoicing, and EDI transaction management within a multinational and shared services environment.
* Good understanding of electronic invoicing regulations, tax compliance requirements, and digital reporting mandates across multiple countries.
* Experience managing customer onboarding for E-Invoicing and EDI, including coordination of testing, go-live activities, and post-implementation support.
* Knowledge of EDI business processes and transaction flows impacting order processing, invoicing and payment activities.
* Strong understanding of ERP systems, preferably SAP, and their integration with billing, e-invoicing, and customer transaction processes.
* Demonstrated experience in managing complex customer relationships and acting as the primary escalation point for billing and electronic transaction issues.
* Proven ability to analyze operational performance, identify process gaps, and implement sustainable improvements.
* Experience leading cross-functional projects and collaborating with the Projects team, Customer Service, Finance, Tax, Master Data, and IT teams.
* Strong analytical, problem-solving, and stakeholder management skills.
* Experience defining and monitoring KPIs, SLAs, and operational controls to drive service excellence and compliance.
* Knowledge of continuous improvement methodologies and process standardization practices.

What can you expect from us?
* Contract of employment.
* Car or car allowance.
* Attractive financial conditions with Business Bonus and Christmas Bonus.
* We will also look after your safety and well-being by offering you rich benefits package including life insurance, private medical care, Employee Assistance Program fully covered by Mars, MultiBenefit Program.
* Subsidized meals.
* Extra savings scheme to support You in long perspective.
* Support in career building through personalized development plan.
* On-line & On-site shop with attractive discounts on our products that Your family and friend are going to love.
* Possibility to participate in volunteering initiatives during working hours.
* A modern and pet friendly office in the Warsaw City Centre.

Apply now and upload your profile in English.

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