IT Service Delivery Coordinator (f/m/x)

Descrizione del lavoro:

IT CONNECTS: PEOPLE, VISIONS, OPPORTUNITIES.

SHARE YOUR PASSION.

Networks are not purely a question of IT. Networks are first and foremost a human factor. Only through a close exchange do we get an understanding of how IT can help to cast complex requirements into systems that make the difference. Mutual support in the team is crucial to provide processes and functions that really help internal users.

Our IT Team ensures smooth and efficient technology operations that help the business succeed. Join us to grow your skills, work with a supportive team, and contribute to meaningful projects.

What awaits you?

* IT Service Delivery and coordination of IT Support.

* Solutions assessment, IT technical advisory.

* Coordination of IT Project, IT Change Requests and IT Project Releases.

* Coordination, supporting of bug fixes, Major Incident coordination.

* IT Vendor steering incl. KPIs, SLA control and collaboration.

* Service budget control incl. IT Vendor control and settlements.

* Work and with tools such as Service Now, Jira, Confluence, Xray.

What should you bring along?

* University degree in IT or similar.

* Professional experience in the field of IT Service Delivery/Management.

* Knowledge of incident management tools e.g. Service Now.

* Familiar with IT Security.

* Experience in preparing technical documentation.

* Fluent Polish and advanced English [minimum B1, B2 or higher preferred], oral and written.

* Problem solving skills, "can do" attitude.

You enjoy working in an international team and are passionate about software quality? Apply now!

What we offer?

* Remote work opportunities (min. 2 days in the office in Warsaw).

* Contract of employment

* Flexible working time.

* Private medical care.

* Sharing the costs of sports activities.

* Life insurance.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Learn more here