Service Management Analyst

Descrizione del lavoro:

WHO WE ARE
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
For more information about Accenture Technology Poland, please visit our website.

THE WORK
As a Service Management Coordinator, you will support the implementation and maintenance of IT Service Management (ITSM) processes in alignment with best practices. Your responsibilities will include:
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Assisting in designing and managing ITIL-based processes, ensuring effective coordination with technical teams and business stakeholders.
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Assisting in designing and managing IT processes (ITIL), while ensuring effective coordination with technical teams and business stakeholders.
* Acting as a project manager or business analyst on maintenance projects within the customer organization, coordinating activities, clarifying requirements, and supporting ongoing service delivery.
* Enhancing service delivery through monitoring, reporting and insightful analysis.
* Developing and maintaining documentation for ITSM processes and procedures.
* Identifying opportunities for process improvements and supporting best-practice adoption.
* Conducting training sessions for team members on ITSM tools and processes.
* Acting independently as a subject matter expert, actively contributing to team discussions and proposing solutions to work-related challenges.

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT'S IN IT FOR YOU?
* Opportunities to expand your expertise in ITSM and service delivery through continuous learning and collaboration.
* Exposure to a wide range of business environments and stakeholders.
* Ability to develop analytical and process-oriented skills in a supportive and professional setting.

HERE'S WHAT YOU'LL NEED
* Advanced proficiency in IT Service Management - at least 2 years of experience on relevant roles.
* Proficiency in Service Management tools (e.g. ServiceNow, JIRA).
* Advanced proficiency in Service Desk Management.
* Intermediate proficiency in Service Request Management, Analysis and Reporting.
* Ability to work independently and contribute as a subject matter expert.
* Strong communication skills enabling effective collaboration between technical teams and stakeholders.

Research indicates that some candidates, especially the mostmulti-skilled ones , may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if you do not meet every requirement, we wholeheartedly encourage you to submit your application.

WHAT WE OFFER
* Stable employment conditions based on an employment contract.
* Individual support from a People Lead and a clear professional development path, including coaching sessions.
* Extensive training package (technical, soft skills, language), access to e-learning platforms, and certification co-financing.
* Employee Assistance Program (legal, financial, and psychological consultations).
* Participation in Accenture's Employee Share Purchase Plan and referral program.
* Private medical care, life insurance, and access to benefits platform (including Multisport card).
* Access to offices in Warsaw, Łódź, Wrocław and Kraków.

WHAT WE BELIEVE:
Accenture does not discriminate against employment candidates based on race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation, or any other basis impermissible under Polish law. Inclusion and diversity are fundamental to our culture and core values. Sustainability is one of our greatest responsibilities, and we embed it into everything we do and for everyone we work with.

When applying please enclose the below statement:
"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018, on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntarily. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

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About AccentureAccenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities