Client Account Coordinator

Descrizione del lavoro:

Company:
Mercer

Description:

Mercer is seeking candidates for the following position based in the Warsaw office:

Account Coordinator

We are seeking a talented individual to join our North America Career Products Account Management team at Mercer. This role will be based in Warsaw. This is a hybrid role that has a requirement of working at least three days a week in the office.
As an Account Coordinator, you will be an integral part of managing a large portfolio of multinational clients subscribing to our global data offerings. You will provide advanced client servicing support, assist Dedicated Account Managers with sales and invoicing processes, and ensure high-quality client communication and account accuracy.

We will count on you to:
* Manage client inquiries through the shared Client Engagement mailbox and oversee all aspects of client account servicing
* Ensure prompt processing of platform access requests and support sales activities including quote generation, contract drafting for review, and preparing supplementary materials as needed
* Maintain and audit records in MPower, our CRM tool to ensure data integrity and accuracy
* Lead invoicing support activities including document review, billing coordination, and client communication
* Facilitate the survey participation process by managing user data, preparing for and leading meetings and client trainings, create and send schedules, reminders, and assisting with audits
* Communicate directly with clients primarily via email and occasionally by phone, supporting sales and renewal processes without direct selling duties

What you need to have:
* Bachelor's degree required; Master's preferred
* 2-3 years of relevant experience
* Excellent communication skills and strong organizational abilities
* Ability to manage a fast-paced workload effectively
* Interest in client-facing roles
* Strong English proficiency for interaction with North American clients

What makes you stand out:
* Proven experience in client servicing or account coordination with multinational clients
* Advanced knowledge of CRM and sales support tools
* Willingness to work flex shifts (e.g., 10 AM-6 PM or 11 AM-7 PM) to better align with client time zones but we are very flexible with working hours

Why join our team:
* We help you be your best through professional development opportunities, interesting work and supportive leaders.
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

If you would like to apply for this position, please send your CV in English.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person