Product Support Engineer

Descrizione del lavoro:

Are you ready to revolutionise the world with TEKEVER?
At TEKEVER, we lead innovation in Europe as the European leader in unmanned technology, where cutting-edge advancements meet unparalleled innovation.
Digital | Defence | Security | Space
We operate across four strategic areas, combining artificial intelligence, systems engineering, data science, and aerospace technology to tackle global challenges - from protecting people and critical infrastructure to exploring space.
We offer a unique surveillance-as-a-service solution that delivers real-time intelligence, enhancing maritime safety and saving lives. Our products and services support strategic and operational decisions in the most demanding environments - whether at sea, on land, in space, or in cyberspace.
Become part of a dynamic, multidisciplinary, and mission-driven team that is transforming maritime surveillance and redefining global safety standards.
At TEKEVER, our mission is to provide limitless support through mission-oriented game-changers, delivering the right information at the right time to empower critical decision-making.
If you're passionate about technology and eager to shape the future - TEKEVER is the place for you.

Our mission, should you choose to accept it, will be to:
* Master the workings of our products to become the leading authority in technical troubleshooting and high-level support.
* Deep-dive into complex failures, diagnosing root causes across both hardware and software.
* Translate user feedback into technical improvements for the development team.
* Empower and mentor our support teams by creating the essential guides and technical documentation for fast and effective resolution.
* Proactively identify reliability trends and opportunities for product improvement.
* Maybe you'll even learn how to fly the AR3!

Profile and requirements:
* Academic background in Electronics or Electrical Engineering (or similar - mandatory).
* Professional experience (Junior to Intermediate) with a focus on hardware/software troubleshooting or product validation.
* Solid knowledge in programming languages such as C/C++ and Python for debugging and analyzing firmware behavior.
* Ability to interpret complex schematics and layouts using EDA software (e.g., Altium Designer, Eagle, KiCad).
* Familiarity with fabrication methods like PCB manufacturing and soldering to identify hardware root causes in the field.
* Excellent technical writing skills to translate complex engineering fixes into clear, actionable documentation for support teams.
* Advanced knowledge in Portuguese (C1) and English (B2).
* Strong Analytical & Communication skills: You must be able to bridge the gap between customer reality and developer technicality.
* Problem Solver & Resilient: You thrive when things break and won't stop until the root cause is found and documented.
* Team player with the ability to navigate a dual-reporting environment (Support & Engineering).

What we have to offer you:
* An excellent work environment and an opportunity to make a difference;
* Salary Compatible with the level of proven experience.
* Daily shuttle from Caldas da Rainha and Lisbon