Junior Support Engineer

Descrizione del lavoro:

We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

Our Support Engineering team acts as a critical bridge between customers and internal teams, ensuring that complex technical issues are resolved efficiently while delivering an outstanding customer experience. This role is ideal for someone early in their technical career who is eager to learn, solve problems, and grow in a collaborative, fast-paced environment.

Your new adventure:

* Serve as a technical point of contact for customer and internal support requests, diagnosing and resolving issues
* Communicate clearly and proactively with customers and internal stakeholders throughout the lifecycle of an issue
* Troubleshoot problems by reproducing errors, analyzing logs, and identifying potential root causes
* Collaborate with senior team members and escalate more complex issues when needed
* Route and coordinate issues across teams such as Product, Engineering, and Operations
* Maintain accurate documentation in the ticketing system and contribute to the knowledge base
* Support internal teams with data updates and simple reports when required
* Participate in on-call rotation and gradually take more ownership over time

What we're looking for:

* Basic to intermediate SQL skills and willingness to learn how to use data for troubleshooting
* Some experience in technical support, customer service, or a similar role
* Strong communication skills in English and a customer-oriented mindset
* Interest in troubleshooting and problem-solving, with a desire to learn how to identify root causes
* Ability to manage multiple tasks and prioritize with guidance from senior team members
* Proactive attitude and willingness to learn, adapt, and take ownership over time
* Comfortable collaborating with different teams and learning how to navigate internal systems
* Openness to feedback and new ways of working

Why Pipedrive?

* People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other-no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
* Unlock potential - Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
* We've got you - Your well-being matters. Enjoy flexible hours, wellness perks, and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave-because we take care of ourselves and our people
* Grow with us - Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
* Packed with purpose - Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work

Please note that for this role we're currently unable to offer relocation assistance or visa sponsorship.

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

#LI-Hybrid #LI-VMUC

We're now looking for a Junior Support Engineer to join our Support Engineering team in Lisbon.

If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.

We may use artificial intelligence (AI) tools to transcribe and summarize interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us