Operations Production Lead

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WHO WE ARE
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world's most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that's transforming the way the world pays.

About the team
Our Transaction monitoring and KYC teams are business enabling teams in Trustly. They ensure that we bring in customers that adhere to our internal guidelines as well as ensuring that this is the case throughout their lifetime using Trustly. Our teams are ambitious and clever, it means that we always look for a better way of doing what we do, leaving no stones unturned. We strive for being the best at what we do, we therefore expect that you do as well :)

About the role
We're currently looking for Operations production leads in our regulated operational function. A production lead for us means the person responsible for our operational delivery. In this role you will define and ensure that our business goals are translated into clear deliverables and goals for our KYC & Transaction monitoring teams, as well as be responsible that the goals are met → say what to do and see it through.
This will enable us to deliver more with what we have and ensure we keep our commitments towards our business.

What you'll do

* Translate business requirements to clear operational deliveries
* Oversee & hand on deliver projects related to the natural changing environments that Trustly is.
* Identify, dig deep and untangle pressure points that you see in the team and around you to drive the team towards success.

Who you are

* We take pride in our relentlessness to constantly move forward, we expect you to be a living example of always making progress, and prioritise what is most important to do towards a desired outcome, especially when the environment is unclear.
* You know how to drive production, you have done so in the past with great success, meaning that you know how to clearly move the needle on driving a team's delivery output forward.
* You are detail-oriented, highly organised, and comfortable managing multiple priorities in fast-paced operational environments.
* You have experience within KYC/AML in Fintech, Payments, Banking, or Financial Services environments
* You enjoy solving problems, and you are able to make decisions quickly.
* You are a great stakeholder manager and have a proven track record in delivering outcomes with different stakeholders, preferably together with commercial, legal and/or compliance.
* Very nice to have: You have a deep commercial understanding and know how sales, account management and customer success work → you're able to view their side of the customer story and translate that into your deliverables and priorities.

Our Fantastic Benefits (varies by location)
🌴 20 to 25 days of holiday to support a healthy work-life balance
🥳 Monthly team outing allowance to enjoy social events with your colleagues
☕ Office perks such as refreshments (coffee, sodas etc.), breakfast, fruit and snacks
🍴 Meal card to enjoy a daily lunch allowance to make your workdays even more convenient
💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
PLUS additional benefits designed to enhance your work-life experience!

Shape Your Role and Make an Impact
Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We're looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.
If your skills and experience align with this role, we'd love to hear from you! Apply now and submit your CV in English.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us