Brazilian Portuguese-speaking Technical Support Agent in Lisbon, Portugal(Marketing)

Descrizione del lavoro:

Are you tech-savvy and fluent in Portuguese with a passion for problem-solving? Step into the world of tech support for the world's most renowned search engine in vibrant Lisbon, Portugal!
Join a dynamic team, gain international experience, and develop your technical skills while enjoying full relocation support and a multicultural workplace in the heart of Europe.
About the company
Our partner is a multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!
What will you do?
* Provide Portuguese-language technical support via phone, chat, and email
* Resolve customer issues and document all case information
* Ensure customer satisfaction across all support channels
* Assist with pre-sales, inquiries, and technical troubleshooting
* Handle customer escalations and follow documentation processes
* Collaborate with technicians and update ticketing systems in English
* Represent the company with a positive and professional approach
Candidate profile
* Native-level Portuguese with Brazilian accent (C2) and fluent in English
* Experience in Digital Marketing
* Customer support or Technical support experience is an advantage, but not required
* Marketing related degree required
* Excellent communication skills to simplify complex topics
* Patient, proactive, and team-oriented
* Highly confidential with sensitive information
* EU passport or valid residence permit
Employer offers
* Competitive salary
* Option for long-term accommodation in Lisbon or Porto
* Work from Lisbon, Porto or Homeoffice in Portugal
* Private health insurance with dental plan (after 6 months)
* Career growth and international opportunities
* Multicultural work environment with colleagues from 15+ countries
* Modern Lisbon offices with employee discounts, events, and mobility options
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs