German-speaking B2B Customer Support Expert for Digital Campaigns

Descrizione del lavoro:

Step into the heart of Lisbon's tech scene and support one of the world's leading short-form video platforms. In this on-site role, you'll help business advertisers use the platform's products effectively, solve technical issues, and contribute to a high-quality service operation trusted by global brands. If you enjoy digital marketing, structured workflows, and problem-solving, this is a strong match for you.

Your Responsibilities
As part of a dedicated support hub for advertisers, you will handle a blend of customer service and product-focused troubleshooting. Your role will include:
* Supporting B2B advertisers via email and chat, helping them gain the most value from the platform's advertising tools
* Managing end-to-end case handling, from initial investigation to final resolution
* Troubleshooting technical, product, and operational issues with accuracy and ownership
* Collaborating with internal Product, Engineering, and Operations teams to push cases forward when additional expertise is needed
* Identifying recurring issues, gaps, or improvement opportunities that enhance the advertiser experience
* Upholding high service quality by keeping users informed and driving satisfaction at each touch point
* Educating advertisers on product features, best practices, and common issue types
* This is a role where precision, curiosity, and empathy come together - ideal for someone who enjoys both tech and customer interaction

Skills, Experience & Mindset
You'll thrive here if you:
* Have proven experience in paid campaign management (mandatory)
* Hold a degree in Marketing or a related field
* Bring hands-on experience in Digital Marketing
* Have previous exposure to a contact centre environment or an advertising tech support program
* Understand the basics of digital advertising and feel confident navigating social media products
* Show strong customer service skills and a proactive, solution-oriented attitude
* Feel comfortable working independently and collaboratively
* Speak German at native level (C2) and English at B2+

What's in It for You
Beyond joining an international digital operations hub, you'll benefit from a stable package and a structured environment designed to support your relocation, onboarding, and development:
* 1100 EUR base salary, paid over 14 months
* 200 EUR complexity bonus, paid over 11 months
* Meal vouchers at 7. 63 EUR per working day
* A solid relocation package including accommodation and assistance with essential admin (NIF, SSN)
* A supportive team atmosphere with clear processes, quality standards, and opportunities to grow your expertise
* Training on tools, product features, and advertising workflows to help you succeed in the project
* The experience of working with one of the most influential global digital platforms, in a role that balances technical depth and client interaction
This is a good opportunity if you like structure, hands-on learning, and a multicultural work environment.

Working Schedule
To keep things transparent and manageable from the start, the operation follows a clear schedule:
* Initial operational window: Monday to Sunday, 07:00-19:00
* Two main shifts: 07:00-16:00 or 10:00-19:00
Over time, the team may shift into a 24/7 rotational model, with two rotating days off. Anything related to scheduling changes will be communicated well in advance, so you always know what to expect