French speaking Client Advisor

Descrizione del lavoro:

Location: Lisbon, Portugal
Role: French-speaking Customer Support Agent
Salary: basic gross p/m Euro 930 (paid 14 x per year) + Euro 65 gross p/m fixed language bonus and 7. 63 net Euro per working day food voucher
Working hrs: 40 hrs p/week rotational between Monday to Sunday - 24/7 operation - Rotational shifts, including night shifts, 2 rotating days off per week
Relocation package:
* Furnished room in a shared apartment for up to 12 months
* Utilities included
* Subsidised rent, deducted directly from salary
The Role
We are recruiting French-speaking Customer Support Agents to join a global payment solutions provider offering one of the world's largest business technology platforms. The platform supports businesses of all sizes by enabling them to sell anywhere, manage inventory, process payments, communicate with customers, book appointments, order online, and streamline daily operations.
In this role, you will provide high-quality B2B customer support, assisting business clients in optimising their use of the platform and resolving technical or account-related queries. Support is delivered in French and English across multiple channels.
Key Responsibilities
* Deliver professional and personalised B2B customer support to business clients
* Handle customer interactions via phone, email, and/or chat
* Assist clients with: Account identification and verification, Platform usage and feature-related queries, Troubleshooting and issue resolution
* Ensure strict compliance with all regulatory guidelines, security procedures, and client processes
* Accurately verify account information before providing support
* Provide clear, tailored solutions to enhance client experience and platform usage
* Manage multiple cases efficiently while maintaining high service quality
* Escalate complex issues when required, following internal procedures
Requirements
* Fluent French and English
* Previous Customer Support experience desired
* Excellent communication skills
* Ability to multi-task and attention to details
Salary and benefits
* EUR930 gross base salary per month (paid 14 times per year)
* EUR65 gross fixed language bonus per month (paid 11 times per year)
* Meal vouchers: EUR7. 63 per working day (net)
* Paid Portuguese holiday and Christmas bonuses
* Career development opportunities within a global organisation
* Relocation package with heavily subsidised accomodation on offer
About Talingual
At Talingual, we help candidates build international careers across Europe. We work with leading global employers and support you throughout the process with CV advice, interview preparation, and relocation guidance - always with honest and friendly support. Learn more at talingual. com