Client Advisor - Selfridges

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What's on offer

* Competitive salary (we have nothing to hide, the job postings just do not show this information easily)
* Incentive scheme - Uncapped commissions and double commission accelerators
* High-end and up-to-date tools to do the job well
* 33 days holiday inclusive of public holidays (increasing further with long service)
* Selfridges team member discount
* Pension and Life Assurance Scheme
* Private Medical Insurance
* Corporate Wellness Programme and Wellness benefits
* Retailer discounts portal and partner benefits
* Employee Assistance Programme
* Product Employee Purchase Scheme
* Comprehensive Induction Programme
* Promoting from within is our first priority
* Amazing people!

Who we are

(COMPANY NAME) inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, (COMPANY NAME) has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.
If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join (COMPANY NAME)! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!

The Role in a Nutshell

As the new Client Advisor joining Greg and the team, you will be an ambassador for our brand and the face of (COMPANY NAME) within our Selfridges concession. Armed with strong product and brand knowledge, you will deliver a premium in-store experience to our customers and sell total home wellness solutions through a consultative and value-selling approach. You'll be confident in developing and maintaining customer relationships including with high net worth and affluent individuals. You won't be afraid to get hands on with demonstrating our solutions and selling wellness.

Your background may be in Luxury Retail, or Sales in the Fitness industry, however you will have a passion for sports, fitness and wellness and a natural drive for Sales. Motivated by targets, you will play a pivotal role in the continued success of our Selfridges concession. Fitness or Personal Training qualifications would be a huge advantage in this position.

The role is full-time and comprises of flexible shifts across 5 of 7 days of the week. The earliest shift starts at 08:30 and the latest shift finishes at 22:15.

What you will do

* Achieve and overachieve sales targets, contributing to the store's overall success
* Proactively maintain comprehensive product knowledge of our equipment and digital solutions
* Promote a memorable and luxury customer experience through delivering premium customer service and selling consultatively
* Maintain high standards of visual merchandising and contribute to the positive appearance and atmosphere of the store
* Collaborating with all other departments (including Customer Service, Logistics and Inside Sales) to create an omni-channel and cohesive customer approach
* Promote best practice with the CRM system
* Handling customer complaints effectively and resolving to the customer's satisfaction

What you will have

* 2+ years' consultative Sales/luxury retail/fitness sales experience
* Natural drive for selling and generating business opportunities
* Digital savviness, ability to navigate and utilise systems and databases including Salesforce and SAP
* Experience of working to and achieving set sales targets
* Exceptional communication and rapport building skills
* REPS L3 in Personal Training a plus but not a must
* Hunger to learn, improve and succeed in the role
* Ability to collaborative effectively within a team and also work well independently
* Passion for sports, fitness and wellness

(COMPANY NAME) is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at (COMPANY NAME), where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true