IT Service Operations Coordinator

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Job Title: IT Service Operations Coordinator
Location: Preston; Lancashire. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.
Salary: Circa £38,000 dependent on experience
Who we are:
Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us.
From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you.
Job Description:
We are looking for an IT Service Operations Coordinator to support the delivery of IT services within a dynamic Infrastructure Engineering team. This role plays a key part in ensuring IT services are aligned to business objectives, run efficiently, and meet agreed performance and financial targets.
You will work closely with internal stakeholders, customers, and cross-functional teams such as Finance and Procurement to coordinate service activities, manage records, and support operational performance. This is a varied role offering exposure to different technologies, stakeholders, and opportunities for career development.
Core duties:
* Coordinate the delivery of IT service activities in line with business objectives and strategy
* Maintain and update asset and configuration records in line with ITIL practices
* Manage and track technical obsolescence records for IT services and solutions
* Monitor service performance metrics and escalate risks to service delivery
* Support budget tracking and work with Finance and Procurement on service costs
* Build and maintain effective relationships with stakeholders and customers
* Conduct configuration management audits to ensure data accuracy
* Provide support and guidance to other team members
Essential Skills:
* Experience working within an IT Service Delivery or IT Service Operations environment
* Experience using systems or tools to manage and track work (e.g. SharePoint or similar)
* Experience of budget or cost tracking
* Proficient in Excel, including reporting and data tracking
* Experience managing and maintaining documentation
The Infrastructure Engineering Team:
You will join a team of around 40 within the Infrastructure Engineering function, providing a collaborative and supportive environment. The team is responsible for delivering and supporting a wide range of IT services across the business.
Reporting into the Finance, Configuration and Resource Manager, this role offers excellent exposure to different stakeholders, customers, and technologies. It's an ideal opportunity for someone looking to develop their career within IT Service Operations while gaining broad organisational experience.
Why BAE Systems?
Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.
A place where everyone can thrive:
We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.
Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.
Closing Date: 30th June 2026
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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