Regional Training Manager - Southwest

Descrizione del lavoro:

Regional Training Manager - Southwest
Reporting to Head of Luxe Training

I am the Regional Training Manager. I am responsible for the education of our Beauty Advisor community & Retailer BA community. Through the delivery of Education & training, regular store visits & coaching, I deliver a world-class consumer experience across our portfolio of brands & consumer touch points. I also deliver an engaging beauty advisor experience for our BAs, as well as being able to influence & inspire retailer BAs across our brands & categories. I champion collaboration and coaching, and with the team, I ensure that Brand DNA, Equity & Service excellence cascades through our tailored programs.

Key Responsibilities:
OMNI EDUCATION & ENGAGEMENT
* Execute the multi-brand education strategy across all channels for Luxe BAs & Retailer BAs
* Collaborate across the Education function & Field team in my region to identify opportunities to elevate the Education strategy and meet the Business commercial needs
Luxe BAs:
* Deliver an engaging Education program & training calendar for our Luxe BA community to drive CXE & sales/business growth.
* Collaborate to deliver exceptional education in line with brand marketing and commercial plans.
* Create a robust journey plan to spend time in stores to coach & develop the Luxe team, & identify opportunities / bring to life a world-class consumer experience.
* Execute the Multi-brand Category training program in collaboration with category education leads
Retailer BAs:
* Deliver an engaging education program for our Retailer BAs to create exceptional education in line with brand marketing and commercial plans.
* Spend time in stores to coach & develop/bring to life a world-class consumer experience.
* Evaluate the effectiveness of training programs & tools, keep current in the latest Education trends, & manage/influence stakeholders with regular feedback/observation to maximise business outcomes & deliver exceptional education to our BA communities.
* Support in delivery of soft skills/Retail transversal skills training (management, services, CRM, L'Oréal University etc).

SERVICES & BEAUTY TECH
* Bring to life the Beauty Tech strategy from the division & the brands through education & coaching.
* Drive services as a core experience for our consumers.
* Engage our BAs in CRM activities & drive data capture as a pillar of our service culture in Luxe.

PEOPLE MANAGEMENT/DEVELOPMENT
* Support in the recruitment & onboarding of BAs in your region.
* Drive a culture of coaching & development.
* Elevate the BA experience/journey and embed/launch key initiatives from global and local initiatives.
* Ensure BA adoption and usage of One Retail.
* Champion cross-function collaboration and ways of working.

I AM:
* Field Based
* Level 5

MY CORE KPIS ARE:
* Retail Performance & KPI
* Category performance
* Pulse
* BA Turnover & BA Pulse
* NPS & CXE

MY DELIVERABLES/OUTCOMES ARE:
* Elevated BA Experience Highly engaged BA workforce
* World-class customer experience
* Brand & Category Engagement & expertise

I HAVE IN-DEPTH KNOWLEDGE OF:
* Education and training experience/technique
* Retail leavers and landscape
* Stakeholder Management

MY KEY STAKEHOLDERS ARE:
* O+O CX & BA Experience
* Brand Education
* Retail Field Management
* Field Support

MY KEY SKILLS ARE:
* Retail & Commercial Acumen
* Stakeholder Management
* Education, Training & Facilitation
* Coaching
* Analytical Skills
* Empathy