Assistant Facilities Manager

Descrizione del lavoro:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant Facilities Manager

Based - Bristol BS16 (On client site Rolls-Royce)
Hours - 40hrs (Monday to Friday)

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:
As an Assistant Facilities Manager at JLL UK, you'll play a crucial role in shaping a brighter way for our client Rolls-Royce in Bristol. In this position, you'll collaborate with the Facilities Management team to ensure smooth operations of our clients' properties throughout the site. You'll be empowered to thrive in a dynamic environment where innovation and optimism are key drivers of success. Your day-to-day responsibilities will involve overseeing maintenance, coordinating with vendors, and implementing cost-effective solutions that comply with UK regulations. At JLL, we believe in fostering a culture of collaboration, both locally and globally, which will allow you to contribute your unique skills and perspective to our diverse team in the UK and beyond.
What your day-to-day will look like:

Service excellence:
* Accountable for measuring, meeting and reporting Key Performance Indicators (KPIs) with client input
* Responsible for using KPI output / service reviews to improve service delivery
* Responsible for implementing and maintaining the Standard Operating Procedure (SOP), seeking constant improvement.
Engagement, culture & communication:
* Accountable for creating reports and MI (Management Information) for contract.
* Accountable for the quality of communication and quality of reports being submitted to client, team and business.
* Responsible for driving company culture within the teams.
* Responsible for engaging with the wider business - e.g. attends managers forum meetings.
* * Responsible for proactively looking for networking opportunities and gets involved where possible.
* Responsible for ensuring the client is fully informed of all relevant information.
Client relationships:
* Accountable for presenting contract updates to the client on a regular basis.
* Responsible for aligning team to both Signature and Client values.
* Responsible for acting on client requests and tracking through to closure.

Finance & Commercial Awareness:
* Accountable for providing all back up documentation to ensure accurate monthly invoicing can occur.
* Responsible for delivering contract to budget.
* Responsible for identifying opportunities to increase profit within the contract.
* Responsible for approving final payroll reports.
* Consults with line manager regarding the financial performance of the contract.
* Informed knowledge of key contractual terms including financial penalties for non-conformance.
* Informed knowledge of fixed, cost plus and other contract types.
People & productivity:
* Accountable for teams' performance as a whole.
* Accountable for developing and implementing an effective development matrix.
* Responsible for ensuring team follows all HR processes.
* Responsible for analysing MI to improve team performance.
* Responsible for self-motivation without being prompted by line manager.

Business development:
* Responsible for understanding the CCN process.
* Responsible for assisting with operational responses to additional works requests.
* Responsible for developing the business organically.
QHSE and wellbeing:
* Accountable for all safety related documentation within the contract.
* Accountable for the development and delivery of a QHSE related training schedule.
* Responsible for reviewing near miss, dangerous occurrence and incident events to implement actions to prevent reoccurrence.
* Responsible for reviewing and making recommendations on all site QHSE practises.
* Responsible for implementing and enforcing QHSE procedures.
* Responsible for addressing any inappropriate behaviour.

Main Duties
* Driving 5-star customer service excellence.
* To support the Service Level Agreement by ensuring that all site activities are carried out effectively.
* Build and maintain relationships with local site clients and act as escalation point for any issues.
* To ensure customer requests are dealt with efficiently and effectively.
* Assist in the operational management of corporate sites and liaising with multiple service lines (cleaning, maintenance, catering) to ensure delivery of quality of service.
* Assist JLL Facilities and other service line managers with contractor activities and projects.
* Carry out Site Inductions for new starters of Rolls-Royce and contractors.
* Carry out site Audits.
* Leading quarterly HSE meetings and other initiatives with client for site.
* Managing and assisting in large-scale projects within sites including contractor works, limiting impact to client and office areas.
* Working to contractual KPIs and SLAs.
* Ensure all receptions and meeting spaces are set to a defined standard with monthly auditing.
* Develop and work to a standard set of operating procedures and processes.
* Lead and support Emergency Evacuation procedures.
* Raise work and escalate requests through the Corrigo system
Experience required
* Computer literate (Word, Excel, Outlook E-mail).
* A clear understanding of Health & Safety practices including Risk Assessment.
* Customer orientated approach.
* Enthusiastic and conscientious.
* To work efficiently and effectively in a team as well as individually.
* Able to work off their own initiative and with minimal direction.
* Excellent written and oral communication.

What you can expect from us
At JLL UK, we support each other's wellbeing and champion inclusivity and belonging across teams. We embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within the UK and potentially across our global network. Join us in taking the more inspiring and optimistic path on our journey toward success in the dynamic UK facilities management landscape.

#LI-DW2

Location:
On-site -Bristol, GBR

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL