Trade Support Associate

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Job Description

1. Operational Excellence & Lifecycle Management (Trade Flow & Control)
Take hands-on ownership of the front-to-back trade lifecycle, ensuring seamless execution, excellent production quality, and robust day-to-day controls.
* Process Ownership: Drive accountability for day-to-day Trade Support production, fostering a high-performance culture across the entire production chain.
* Data Integrity & Control: Perform first-level controls of manually booked trades at inception (verifying economic details, booking specificities, and system technicalities) to ensure all trades are accurately captured for P&L and risk on trade date.
* Booking Support & Validation: Partner with Front Office (FO) to assist with trade bookings when required, adhering strictly to the roles & responsibilities matrix and embedded four-eye check protocols.
* Trade Modification Ownership: Act as the primary gatekeeper for trade amendments and cancellations. Analyze, challenge, and measure the impact of changes to Primary Economic Terms, executing amendments only under authorized Trader approval.
* Complex Workflows: Coordinate approvals with Market Risk and Quantitative teams for non-economic amendments (e.g., model or risk representations), subsequently executing and reporting impacts to traders.

2. Risk Mitigation & Advisory (Control & Compliance)
Act as the first line of defence, proactively identifying, escalating, and mitigating operational and financial risks.
* Risk Mitigation: Proactively design, propose, and reinforce ad-hoc controls and reconciliations across products to minimize operational risk.
* Product Expertise: Maintain a deep, end-to-end understanding of complex trade lifecycles, transaction structures, associated hedging, and risk representations.
* Ad-Hoc Control & Reporting: Deliver critical ad-hoc reporting (e.g., Hit/Miss, CC reports) and serve as the main point of contact for inquiries from transversal control functions, including Internal Audit, Compliance, Anti-Fraud, and Global Market Operations (GMO).

3. Stakeholder Management & Relationship Building (Collaboration & Communication)
Serve as the vital connective tissue between the Front Office and downstream departments, ensuring seamless communication.
* Front Office Partnership: Build trusted, high-impact relationships with Front Office Traders and Sales, delivering a premium level of service while upholding internal frameworks and policies.
* Cross-Functional Coordination: Champion efficient, transparent communication across the entire post-trade ecosystem, coordinating seamlessly between FO, Product Control, Middle Office, and Back Office (BO).
* Knowledge Transfer: Liaise closely with Head Office-based Trade Support to absorb specialized knowledge and successfully establish and document London desk-specific processes.

4. Lifecycle Events, Innovation & Change (Agility & Evolution)
Manage complex portfolio events and contribute to the evolution of the business through agile problem-solving.
* Event Monitoring: Oversee critical portfolio lifecycle events impacting internal and external positions, including future expiries, EOM deliverables, and complex conditional payoffs.
* Event Generation: Manage post-trade lifecycle calculations and manual bookings (e.g., option expiries and manual payoff calculations).
* Business Enablement: Support new business initiatives and product line rollouts using agile problem-solving skills to design and implement robust operational solutions.
* Continuously strive for operational excellence and efficiency, seeking opportunities to optimize processes where possible.

Required Skills/Qualifications/Experience

Stakeholder Influence & High-Impact Communication
* Cross-Functional Collaboration: Exceptional interpersonal and communication skills, with a proven ability to collaborate seamlessly across diverse stakeholders, including Traders, Sales, IT, Senior Management, and peers.
Exceptional Execution, Resilience & Drive
* Solutions-Oriented & Proactive: A highly motivated "hands-on" professional with a strong "can-do" attitude, dedicated to driving tasks to completion and continuously improving processes.
* Operational Resilience: Robust stamina and the ability to maintain peak performance, focus, and accuracy during high-volume periods or extended working hours when business needs arise.
Advanced Problem-Solving & Analytical Rigor
* System & Decision-Making Autonomy: A highly self-directed professional who can confidently navigate complex trading systems/intricate processes, and make sound decisions independently within established frameworks