PreSales Support

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Job Description

PreSales Support

Prague, The Czech Republic

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Join a dynamic team driving Czech migration projects from planning through execution, delivering proactive merchant-facing support, quickly resolving issues with cross-functional collaboration, and ensuring high-quality, well-documented processes; you'll monitor progress, escalate blockers, contribute to continuous improvements, capture valuable lessons, and support diverse PreSales activities - all while advancing your career in a collaborative, customer-focused environment.

Day-to-Day Responsibilities​

* Support internal Czech migration projects from planning to execution

* Provide proactive merchant-facing support during migration; resolve issues quickly

* Diagnose and resolve migration issues; communicate with cross-functional teams

* Monitor progress with colleagues; escalate blockers as needed

* Maintain migration documentation, status reports, and risk logs

* Ensure adherence to processes and quality standards

* Contribute to process improvements; capture lessons learned

* Assist with other PreSales activities

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up, and show what's next - people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:

* Willing to learn and collaborate in PreSales or migration support; no prior professional experience required.

* Under supervision, participate in end-to-end internal migration projects (planning to execution).

* Desire to provide proactive merchant-facing support and quickly resolve issues.

* Interest in developing problem-solving skills and coordinating with different teams.

* Willing to monitor project progress and learn to escalate blockers as needed.

* Interest in documenting migrations, creating status reports, and maintaining simple risk logs.

* Eagerness to follow processes and quality standards and learn how to apply them during migrations.

* Willingness to contribute to process improvements and capture lessons learned.

* Strong willingness to learn, collaborative mindset, and adaptability.

* Ability to communicate clearly with customers and internal teams.

* Problem-solving mindset, proactive attitude, and resilience under changing requirements.

* Ability to follow processes, contribute to improvements, and work under supervision with guidance.

* English at a basic level (reading/writing) to understand and communicate effectively.

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

* Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide

* Work with inspiring colleagues and be empowered to learn, grow and accelerate your career

* Additional vacation - 25 vacation days, 5 weeks of holiday per year, and 3 long weekends per year (bridge days)

* Reimbursement of the first 3 days of sickness once a year up to 100%

* Hybrid work model and flexible working hours

* Meal allowance

* Cafeteria benefit plan, 15.000 points/year

* Employer's pension contribution up to 3% of gross monthly income (Valid after the probation period)

* Language courses

* Access to LinkedIn learning

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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