B2B Operations Specialist

Descrizione del lavoro:

We seek a B2B Operation Specialist for our Czech B2B E-shop, handle product, customer, and promotion setup, maintain the e-shop, and collaborate with other departments and LSP.

As part of your responsibilities, you will:
* Overses and maintain the B2B eCommerce platform in Salesforce, ensuring system reliability and efficiency
* Set up and manage product details, pricing, and promotional campaigns to align with business needs within the B2B e-shop platform to ensure accurate and timely information for all stakeholders.
* Troubleshoot system issues and coordinate with IT and logistics partners to resolve technical problems and optimize workflow processes.
* Collaborate with internal teams and call center, including Commercial, Business Intelligence, and Market Channels, to ensure smooth operation and alignment with business objectives.
* Support retailers and internal field force, helping improve user experience
* Perform reconciliation tasks to ensure product and order data consistency.

Key Responsibilities

* Set up and manage B2B e-shop systems
* Oversee stock, product, pricing, and promotions; onboard new retailers.
* Monitor, collect, and analyze data regularly.
* Ensure B2B system integration and identify market improvements.
* Work with internal teams to boost e-shop sales.
* Support B2B e-shop operations; coordinate with other departments and the call center.

Required Experience & Skills:
* Bachelor's Degree in Computer Science, Business Administration, Finance, or a related field.
* Proficiency in Microsoft Excel (including Power Query, data validation, consolidation, VBA basics, and advanced functions).
* Familiarity with ticketing systems such as JIRA or Confluence.
* Over 1 year of experience managing customer master data
* Single Point of Contact for support and troubleshooting
* Fluent in Czech/Slovak; advanced English required
* Strong analytical skills and communication skills and ability to interact effectively with cross-functional teams.
* Advanced MS Office (Excel, PowerPoint) skills
* Experience leading functional meetings and driving alignment
* Customer-focused troubleshooting and user support
* Hands-on system maintenance and follow-up
* Salesforce knowledge is a plus, but not required*

Why Join Us?

This role offers the opportunity to work in a dynamic, fast-paced environment, where you'll be a crucial part of a team supporting internal operations for a company. You'll gain valuable experience in system management and contribute to meaningful improvements in how we support our field force and retailers.
· 25 vacation days + 4 sick day
· hybrid mode (home office 2 days)
· Summer and winter vacation contributions
· 15000 points in cafeteria
· Pension plan and Life and accident insurance