Customer Support Specialist with Hungarian (communication on social media)

Descrizione del lavoro:

Hello, we're L'Oréal, we're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.
As a Consumer Engagement Specialist, you will be a key player in building and maintaining relationships with our consumers across digital channels. You'll join a dedicated team focused on providing professional online support for our Consumer Products Division brands, turning every interaction into a positive experience.
Your key missions will involve:
* Leading Consumer Communication: You will be responsible for all external communication on social media (Instagram, Facebook) and email, acting as the voice of our brands.
* Engaging the Community: Interact with our followers, provide expert product advice, and answer consumer questions to build loyalty and trust.
* Managing Platforms: You will work with our social media management software (e.g., Sprinklr) and CRM systems (e.g., Salesforce) to manage consumer data and interactions.
* Driving Insights: You'll summarize consumer data, behavior, and market trends, providing crucial reports and insights to other teams, including Marketing and Sales, to influence business strategy.
We Are Looking For:
We are looking for a true team player who enjoys communicating with customers and has a genuine interest in the beauty industry.
You are a great fit if you are:
* Experienced in customer service (a B2C background in cosmetics, pharma, or FMCG is a plus)
* A communicative, responsible, and organized person with a strong sense of social empathy.
* Highly skilled at navigating social media platforms like Instagram and Facebook.
* Fluent in Hungarian and have an upper-intermediate (or higher) level of English to collaborate with colleagues and use our internal systems.
* Familiarity with systems like Sprinklr or Salesforce is an advantage, but not a requirement.
What's In It For You:
* A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!)
* Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal
* An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
* A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference.
And on top of that, you will enjoy:
* A full-time employment contract for 1 year (with the possibility of extension).
* Flexible working hours and home office options.
* Competitive salary based on your experience, plus a profit-sharing bonus.
* 25 days of holiday and 3 sick days per year.
* Meal vouchers and a benefit card for sports and culture.
* Pension insurance contribution.
* Company-provided mobile phone and laptop.
* Exclusive employee discounts on all L'Oréal products.
* Work in a modern office located in Prague-Smíchov