IT support Help Desk Agent

Descrizione del lavoro:

Location: Bucharest

Key responsibilities:
* You will work closely with our client in executing the pre-defined activities in the stream of IT Level 1 helpdesk support;
* The job begins when the Client user reaches you in the form of call, chat or email for a technical issue. You will be required to verify basic information and then address the issue;
* You will need to close the issue based on the pre-determined options given for the same. The issues that cannot be resolved are escalated to the next higher level.Requirements:
* Experience in Helpdesk /Service Desk;
* Technical Qualification preferred;
* Good knowledge and experience in ticketing procedure, prioritization of tickets, experience on common; ticketing tools - Service Now, BMC Remedy, etc;
* Good level of English Language;
* Understanding of common computer hardware and common technical terminology.We offer to the candidates:
* Long-term and stable cooperation;
* Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
* 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
* Private medical insurance;
* Benefit platform;
* Opportunity to grow and learn;
* Teamwork in a multicultural environment