Field Service Engineer

Descrizione del lavoro:

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

We're looking for a Field Service Engineer, based in Brasov to join Roche Romania Diagnostics Service Team who will have the opportunity to demonstrate the expertise as a technical repair and/or installation specialist for Roche assigned product lines and provide valued service to our customers across country.

Your Responsibilities
* Provide technical support to customers on operational and maintenance aspects of system equipment
* Perform on-site service, repair and/or installation of company products - this include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking
* Serve as customer contact on routine technical and service related problems
* Monitor customer equipment performance and is able to respond and resolve most routine issues
* Diagnose mechanical, hardware, software and system failure
* Determine most cost effective repair/resolution to minimize customer downtime
* Provides analysis, feedback and recommendations on product failure trends and service ability issues
* Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products

Who You Are
You're someone who wants to influence your own development. You're looking for a company where you have the opportunity to pursue your interests across functions and geographies. You, as an ideal candidate, will have the following Education, skills, and experience:
* Electrical Engineering or Mechanical Engineering or Biomedical Technology or equivalent.
* Knowledge of electronics, electro-mechanical systems, fluidics and pneumatics systems and information technology.
* Experience working with medical diagnostic technology will be a plus also working with/in medical laboratories will be an advantage
* Good written and verbal communication, organization and prioritization skills
* Effective customer service skills, which includes a positive attitude and ongoing customer relationships
* English advanced level
* Are open to 50% plus travel
* Clean driving license B category is mandatory

The position is based in Brasov, Romania.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer