Content Management Analyst

Descrizione del lavoro:

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Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We're innovators with impact. We provide expert software & information solutions that the world's leading professionals rely on, in the moments that matter most.
You'll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference.​ We do our best work together, connecting to create new innovations with impact.

The Content Management Analyst identifies, researches, analyzes and summarizes new and updated legal- or compliance-related statutory and regulatory requirements for inclusion in Wolters Kluwer insurance products. The Content Management Analyst effectively translates complex regulations into product solutions by authoring legal/compliance content, creating product content design requirements, writing business rules and summaries, and educating internal and external customers on legal/compliance requirements and their implications. The Content Management Analyst should have knowledge of both the legislative process and the insurance industry, as well as the ability to analyze complex legal topics and summarize them in plain English.

General duties and responsabilities:
* Analyze and summarize incoming legislative and regulatory material
* Write summaries of regulatory/statutory content (updating existing content and creating new content) and update WK products and product documentation
* Track, review and analyze general regulatory/statutory changes and customer requests, and determine impact to WK product content
* Demonstrate general knowledge relevant to Wolters Kluwer insurance products including legal and compliance knowledge and industry best practices, and apply this knowledge for continuous improvement of WK products in the areas of content quality, product enhancements and operational efficiencies
* Develop and maintain effective relationships with internal and external customers
* Provide training to help other employees acquire and apply compliance knowledge
* Author or draft customer communications (e.g., release notes, alerts, etc.)
* Respond to compliance and product related inquiries from internal and external customers with priority and excellence
* Develop and maintain general compliance knowledge and stay abreast of regulatory changes through self-study, continuing education classes
* Perform other duties as requested by supervisor or project lead

Other duties and responsabilities:
* Provide quality work product, on-time (within project scope, schedule and budget) and without defects. Immediately report any impediments that put a deadline at risk
* Demonstrate an ability to work collaboratively with Wolters Kluwer departments
* Demonstrate an ability to manage administrative requirements, and adhere to CCOE deadlines
* Uphold professionalism, professional responsibilities and Wolters Kluwer core values & CCOE guiding principles

Required skills:
* Demonstrated strong research ability
* Demonstrated strong analytical, reasoning and problem-solving skills
* Demonstrated strong organizational skills
* Organize and plan to maximize productivity and to promptly achieve results
* Work on multiple projects or tasks and budget time appropriately
* Prioritize and apply appropriate judgment to daily tasks
* Demonstrated strong verbal and written communication skills
* Summarize legal/compliance issues for legal or non-legal audiences
* Present to an internal audience
* Ability to work independently and in a team environment, including self-organizing teams
* Proficiency with Word, Excel, and other MS Office products

Additional skills:
* Working knowledge of operational compliance related issues for insurance companies in one or more of the following areas: claims, product filing, policy/contract provisions, market conduct, cancellation & nonrenewal, risks and controls (preferred, not required)
* Insurance industry professional designations and/or legal background desirable (preferred, not required)

Education:
* Bachelor's degree (or equivalent)
* Preferred: Legal education/JD or industry professional certification(s)
* Preferred: experience with written summarization of legal content and/or content production experience in compliance/regulatory issues

Experience:
* At least 1 year of experience in insurance industry, banking, securities, or financial services
* Relevant business acumen or business-to-business experience desired

Our Offer:
* Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong
* Yearly performance bonus based on your seniority
* Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year
* Corporate Health Insurance
* Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)
* Up to 28 days of annual leave based on seniority
* We have a strong Work from Home culture and take into consideration punctual needs and more
* Flexible working schedule. You'll find the flexibility for balance in your life
* Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process