Associate Configuration Support @DARWIN

Descrizione del lavoro:

Company:
Mercer

Description:

We are seeking a talented individual to join our Next Generation Darwin Delivery team at Mercer Marsh Benefits (MMB), a Mercer business. This role will be based in Cluj-Napoca, Romania. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Associate Configuration Support Specialist (ACSs) will be part of the Next Generation Darwin Delivery team responsible for implementing and configuring Darwin solutions for clients. This team plays a critical role in helping clients realize value from their investment in our innovative benefits platform. The role involves configuring platform functionalities, performing unit testing, and supporting senior specialists.

We will count on you to:
* Configure simple Darwin functionalities such as benefits, communications, and site content independently.
* Perform medium complexity configuration tasks with guidance from senior team members.
* Conduct unit testing using test case templates to ensure quality and accuracy.
* Manage assigned work package flow and proactively communicate status updates to stakeholders.
* Support ad-hoc project activities as required.
* Participate actively in training and personal development initiatives.

What you need to have:
* Basic understanding of benefits concepts and how they are configured in Darwin.
* Strong teamwork skills and a positive, can-do attitude.
* Good analytical and problem-solving abilities.
* Excellent verbal and written communication skills in English.
 
What makes you stand out:
* Experience with Atlassian tools or similar project management software
* Previous work experience in a multinational or diverse team environment.
* Proactive approach to learning and seeking guidance from technical experts.

Why join our team:
* We help you be your best through professional development opportunities, interesting work, and supportive leaders;
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities;
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being;
* A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);
* 30+ days off (including legal days, birthday, public holiday replacements, and benefits options);
* Performance bonus scheme;
* Matching charity contributions, charity days off, and the Pay it Forward charity challenge;
* Core benefits: Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person