Merchant Care - Enablement Specialist

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Merchant Care - Enablement Specialist

📍 Location: Barcelona (On-site)
At SumUp, we're on a mission to empower small businesses around the world : helping them get paid, run their business and thrive.
We believe that everyone should be able to build a business they love, and we're creating simple, intuitive tools that make that possible.
As an Enablement Specialist, you will design, deliver and maintain enablement programs for Customer Support teams, focusing on one core domain (e.g. Hardware or Software).
You will collaborate closely with Tech Experts and frontline stakeholders to ensure enablement initiatives are practical, scalable, and embedded into daily operations.

💡 What you'll do

* Design and deliver role-based enablement programs aligned with operational and business needs.
* Create, update, and maintain modular training and knowledge content in collaboration with subject-matter experts.
* Identify knowledge gaps using performance data, feedback, and operational insights.
* Embed enablement initiatives into daily workflows to support agent performance and consistency.
* Measure training effectiveness and contribute to continuous improvement of enablement practices.

🌟 You'll thrive in this role if you have

* Experience in training delivery, enablement, or content development within a support or operational environment.
* Strong stakeholder collaboration and project coordination skills.
* Clear and effective written and verbal communication abilities.
* A proactive, solution-oriented mindset with attention to operational detail.
* Adaptability and resilience in a fast-paced, evolving environment.

💼 Why you should join SumUp

At SumUp, you'll be part of a company that's growing fast and so will you.
We'll give you the tools, training, and community to build your career in tech and customer experience from day one.
Here's what we offer:
* 🌎 Work with talented SumUppers across the globe on fintech products used by millions of businesses worldwide.
* 📚 A dedicated EUR2,000 annual learning & development budget - invest in courses, conferences, or certifications that excite you.
* 🌈 A culture that celebrates diversity, inclusion, and belonging - we want you to bring your whole self to work.
* 🥗 Meal vouchers and perks to make your everyday life easier.
* 🔄 30-day sabbatical after 3 years at SumUp - time to recharge, travel, or pursue a personal goal.
* 💸 Referral bonuses - bring great people with you on the journey!

🚀 Ready to make an impact?
If you're looking for a role where you can grow, learn and help small businesses succeed. we'd love to hear from you.
Join us, and let's shape the future of fintech together. 💙

Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp