Guest Services Officer - Front Office (Night Shift)

Descrizione del lavoro:

At Grand Hyatt Barcelona, one of the city's newest luxury landmarks, we are looking for a service-driven, detail-oriented Guest Services Officer - Front Office (Night Shift) to join our Rooms team.
This position is ideal for hospitality professionals with a strong customer service mindset, experience working with Opera / Opera Cloud, and an interest or background in night operations and night audit. Working during the night shift, you will play a key role in ensuring a safe, smooth, and welcoming hotel experience while upholding the highest standards of luxury service.

About the Role

As a Guest Services Officer - Front Office (Night Shift), you will be responsible for managing overnight Front Office operations, welcoming late arrivals, supporting in-house guests, and preparing the hotel for the next operational day.
You will act as a key point of contact during the night, ensuring guest satisfaction, operational accuracy, and proper handover to the morning team. This role requires a high level of autonomy, attention to detail, and professionalism.

Key Responsibilities

Guest Service & Front Desk Operations (Night Shift)

* Provide warm, professional, and efficient customer service to guests during overnight hours
* Handle late check-ins and early check-outs in line with Hyatt brand standards
* Respond to guest requests, inquiries, and incidents with care, efficiency, and ownership
* Ensure a calm, secure, and welcoming environment throughout the night

Night Audit & Systems

* Perform night audit procedures, ensuring accuracy of financial and operational reports
* Reconcile daily transactions and close the business day in Opera / Opera Cloud
* Prepare reports and documentation for Front Office and Management teams
* Identify and report discrepancies, following established procedures

Coordination & Communication

* Coordinate with Security, Housekeeping, and other departments to ensure smooth overnight operations
* Handle room assignments, special requests, and last-minute changes
* Ensure clear and complete handover communication to the morning Front Office team

Service Excellence & Brand Representation

* Represent the Grand Hyatt brand with professionalism, discretion, and attention to detail
* Apply service recovery principles when handling guest concerns during the night
* Ensure compliance with safety, security, and operational standards at all times

Requisiti del candidato:

Qualifications

* Proficiency in English and Spanish, both spoken and written; additional languages are a plus
* Previous experience in Front Office operations or coordinating group stays in large-capacity hotels
* Strong organizational skills with the ability to multitask in a fast-paced environment
* Excellent communication and interpersonal skills with a proactive, solution-oriented attitude
* Ability to work well under pressure and as part of a collaborative team
* Familiarity with hotel systems such as PMS and Channel Managers; experience with Opera is an advantage

Care Connects Us - Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values - Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing - guide how we work and how we care for our guests and colleagues every day.
Joining Hyatt means becoming part of a global family that celebrates diversity and encourages you to be your authentic self.

What You'll Love About Us

* Special Hyatt hotel rates for you, your family, and friends from day one
* Discounts at our restaurants and bars
* Employee restaurant offering healthy and varied daily menus
* Access to a wellbeing platform focused on mental health and personal growth
* Continuous learning, development programs, and global career opportunities across Hyatt hotels

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is recognized globally as a Great Place to Work. Our teams reflect a rich mosaic of cultures, perspectives, and talents.
Join the Grand Hyatt Barcelona team and become your best version