Hublot Client Advisor - ECI Castellana

Descrizione del lavoro:

Descripción de la compañía - HUBLOT

A family-run group, LVMH strives to ensure the long-term development of each of its Houses in keeping with their identity, their heritage and their expertise.

The LVMH Spirit: The LVMH group brings together truly exceptional Houses. Each of them creates products that embody unique savoir-faire, a carefully preserved heritage and a dynamic engagement with modernity. These creations make our Houses ambassadors of a distinctively refined art de vivre.

Watches & Jewelry: The most recently established of the Group's activities, the Watches & Jewelry sector brings together leading Houses with complementary positions.

DYNAMIC HOUSES with iconic collections: Counted among the most dynamic brands on the market, the Houses in the Watches & Jewelry sector of LVMH operate in two segments: high-quality watchmaking on the one hand and jewelry and high jewelry on the other. A quest for excellence, creativity and innovation guide the Houses in this area every day.

The watchmaking side capitalizes on the complementary positioning of its Houses: TAG Heuer's international stature, Hublot's strong dynamic of innovation, Zenith's age-old savoir-faire and Dior's creativity. In jewelry and high jewelry, the Houses of Bulgari, Chaumet and Fred employ their bold creativity and perfectly mastered savoir-faire to constantly surprise their customers and offer them the objects they desire.

Descripción del puesto

Job purpose

Act as the ambassador of Hublot in store and out-store, online and offline, working towards the success of the business through sales, events, and CRM activities

Description of tasks

*Achieve monthly and yearly sales targets by offering an impeccable customer service, demonstrating empathy and in-depth product knowledge, as well as a genuine passion for human relationships

*Handle after-sales services enquiries to ensure a quick and qualitative treatment of request to generate client satisfaction

*Perform required operational tasks to maintain the boutique environment including outside windows

*Be a proactive user of CRM and clientelling practices and techniques

*Perform opening and closing duties, inventory management as well as reporting tasks

Perfil

* Experience in the retail environment (luxury good and/or hospitality) and in dealing with clients
* Passion for the brand and watches in general
* Spanish, English
* Very good knowledge of MS Office automation tools
* Very good communication skills
* Very good sense of service
* Flexibility and team spirit
* Organization skills
* Interpersonal skills