Specialist, Technical Operations Technology Training Support

Descrizione del lavoro:

Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* The Specialist, Technical Operations Training Technology Support is a member of the Technical Operations Support Team.
* The Specialist will provide technology support to the Training Delivery organization including some of our most advanced instruction tools.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
* Analyzes data and creates metrics reports
* Technology Support Functions including:
* Virtual Instructor Led Training (both domestic and international) Technical Support
* Virtual Reality Support
* Augmented Reality Development and Support
* Hardware support for Training areas (rooms, audiovisual equipment, camera equipment)
* Collaboration with IT support to maintain classroom connectivity and up-to-date computer equipment
* Extensive on-site support (involving more than average travel)
All you'll need for success
Minimum Qualifications - Education & Prior Job Experience
* Bachelor's degree or equivalent experience
* 2 years of related experiece
Preferred Qualifications - Education & Prior Job Experience
* Knowledge of technical operations and familiarity with Technical Operations structure
Skills, Licenses & Certifications
* Ability to establish and maintain strong relationships
* Knowledge of technical operations and familiarity with Technical Operations structure
* Skills in technical problem solving
* Ability to be detail oriented with strong organization and communications skills and possess the ability to work with minimal supervision
* Ability to think critically and ask insightful questions
* Ability to be a team player with a positive, collaborative attitude and excellent interpersonal skills
* Knowledge of Microsoft Office to include Word, Outlook, Excel, etc.
* Demonstrated organizational, documentation, and problem-solving skills
* Understands how to extract information from relevant manuals
* Knows where to find answers and have a willingness to go above what is required to help others
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising