Solution Team Customer Agent

Descrizione del lavoro:

Company Description:

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description:

* Respond to customer complaints received through various channels, including telephone, e-mail, social media, and webchat
* Investigate complaint cases, identify solutions, and collaborate with internal departments and external partners
* Provide regular updates to customers throughout the resolution process and ensure follow-up after the issue is resolved
* Offer inbound support as needed to assist with customer inquiries
* Participate in all relevant training sessions to stay updated on the company's products and customer service processes

Qualifications:

* Associate's degree from relevant departments of universities
* Experience in complaint management, preferably with social media complaint handling
* Excellent written and verbal communication skills
* Proficiency in MS Office applications
* Strong problem-solving abilities
* Residence in or willingness to relocate to Manisa or İzmir