Customer Service Specialist

Descrizione del lavoro:

JOB PURPOSE

This role exists to aiming to ensure customers' optimal stock levels, product availability and effective coordination with Demand Planning to meet customer demand. You'll be part of a team that believes in doing work that matters - for people and the planet.

Because here, we don't just hire for jobs. We invite you to be part of something bigger.

KEY RESPONSIBILITIES

* Perform daily order planning process.

o Create and manage orders in alignment with Demand Planning.

o Identify stock risks (out-of-stock/overstock) and take proactive actions.

o Work closely with planning teams to align supply plans with operational needs.

o Monitor service performance by tracking losses and taking preventive actions to avoid recurrence.

* Master Data:

o Maintain accuracy of master data in relevant systems.

* Order & Delivery & Delay Management:

o Monitor order lifecycle including blocked orders, delivery delays and escalations.

o Coordinate urgent shipments with Logistics and Warehouse.

* Claims management:

o Support resolution of claim related issues.

o Coordinate with relevant stakeholders for timely closure of operational issues.

* Digitalization & Process Improvement:

o Contribute to automation projects

* Support continuous improvement and data visibility initiatives

REQUIRED QUALIFICATIONS

Expertise in communication skills as well as influencing & persuading

Analytical thinking and data analysis competencies

PREFERRED QUALIFICATIONS

* Customer operations experience

* Problem solving

* Effective Communication

* Customer Experience

* Digital Awareness

* Change Management

* Stakeholder Management

* Collaboration

* Data Analytic

* Risk Management

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey