Application Support Specialist (Information Security GRC Tool)

Descrizione del lavoro:

As Hungary's most attractive employer in 2025 (according to Randstad's representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.
DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

We are looking for a colleague who can act both as a power user supporting expert users directly, and as a bridge between business stakeholders and the development vendor.
In this role, you will be responsible for understanding user needs, structuring them, translating them into technical requirements, and ensuring effective collaboration with the company developing the tool by:

* Providing direct support to an international community of expert users (risk, security, compliance)
* Gather and structure business/user requirements
* Define use cases and translate them into clear technical specifications
* Maintain and refine backlog items
* Manage and prioritize change requests with our vendors
* Align on developments and track releases
* Operate and continuously improve the internal GRC application
* Develop and automate reports and data processing (Excel / SQL / other tools)
* Perform testing and validation (UAT mindset) for new features and releases
* Support ISMS and Risk Management processes in an international environment
* Improve user experience and usability of the tool

Requisiti del candidato:

* Degree in IT, Engineering, or related field
* Advanced Excel skills (e.g. Power Query, advanced formulas, data modelling is a plus)
* Basic SQL knowledge
* Strong analytical and structured thinking
* Excellent communication skills across both technical and business audiences
* Customer-oriented, user-centric mindset
* Fluent English (daily working language, spoken and written)
* Ability and willingness to work in an international environment