Estágio em Customer and Partner Experience (End-User)

Descrizione del lavoro:

Estágio em Customer and Partner Experience (End-User)

Description -
Support the End-user Account Operations Management (AOM) team in coordinating operational deliverables across the customer operations lifecycle, ensuring satisfaction and operational excellence. This internship offers exposure to global account governance, order management, and cross-functional collaboration in a dynamic and customer-centric environment, serving as the point of contact for escalations and problem solving and acting as a trusted advisor for the sales team

Responsibilities:
- Support the execution and monitoring of operational processes across customer accounts (e.g., onboarding, contract management, issue resolution).
- Collaborate with cross-functional teams (Sales, Finance, Customer Support, Delivery) to ensure a seamless customer experience.
- Assist in updating and maintaining account records and operational documentation in relevant systems and tools (e.g., CRM, ERP).
- Participate in data analysis and KPI tracking for account health, operational efficiency, and customer satisfaction.
- Identify and document process improvement opportunities based on recurring issues or workflow inefficiencies.
- Prepare reports and dashboards to support operational reviews and business insights.

Education and Experience Required:
Currently pursuing a degree in Business Administration, Industrial Engineering, Economics, Information Systems, or related fields.

Knowledges and skill:
- Strong organizational and analytical skills.
- Attention to detail and a commitment to data accuracy.
- Good communication and interpersonal skills; comfortable working in cross-functional and cross-country environments.
- Proficient in Microsoft Office tools (Excel, PowerPoint, Outlook).
- Interest in process optimization and customer operations is desirable.
- Effective communication, collaborative mindset and teamwork skills in cross-functional environments.
- Effective english communication skills. Spanish is a plus.

#LI-POST

Job -Administration

Schedule -Full time

Shift -No shift premium (Brazil)

Travel -

Relocation -
Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal