Service Process Design Intern

Descrizione del lavoro:

Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践"帮大家吃得更好，生活更好"的公司使命。仅用一年时间，Keeta已成为香港市场的行业领导者。随着我们持续向沙特阿拉伯扩张，Keeta创下了17天内在5座城市上线的惊人成绩，让阿拉伯世界见证中国速度！Keeta为您提供激动人心的机会，加入这场正在重塑配送与零售未来的变革之旅。加入Keeta，探索世界。
1. Conduct research to compile user behavior reports and identify pain points in existing service flows. 2. Analyze business needs and translate them into actionable service process improvements. 3. Document and visualize customer contact scenarios (e.g. complaints, inquiries) to design streamlined workflows. 4. Assist in drafting English-language documentation (process guides, presentations, strategy memos). 5. Participate in project coordination and stakeholder meetings to align on service design goals. 6. Support ad-hoc tasks related to business strategy ideation and operational efficiency

Requisiti del candidato:

1. Currently enrolled in a top 50 Brazilian university (4th-year student preferred). 2. Native Portuguese fluency; professional English proficiency (written/spoken) for cross-team collaboration. 4. Strong logical thinking and ability to structure complex ideas clearly. 5. Proficiency in office tools; familiarity with design tools (e.g., Miro, Lucidchart) is a plus. 6. Interest in service design, UX principles, or business process optimization